Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
The Multi-Store Supervisor role is a pivotal position within a dynamic restaurant environment that demands strong leadership and operational expertise. The hiring establishment is a well-regarded restaurant company known for delivering outstanding product quality, exceptional customer service, and maintaining efficient store operations across multiple locations. This company values a service-oriented culture, aiming to foster customer satisfaction, employee development, and cost control to ensure sustained growth and profitability. As a multi-store operating entity, they seek an experienced supervisor capable of managing various aspects of store operations, from inventory management to team leadership, ensuring that each store meets the highest standards set... Show More
Job Requirements
- Must be at least 18 years of age
- minimum 1 year of customer service experience
- minimum 2 years of store supervisor experience
- ServSafe Certification
- other certifications may be required where applicable
Job Qualifications
- Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
- excellent communication skills to connect effectively with customers and co-workers
- possess the ethics and positive attitude that support our values and culture
- ability to manage a fast-paced, high-volume, clean, customer-focused store
- ability to use a PC
- ability to understand financial reports
- strong time-management skills
- ability to multi-task, prioritize, and organize
- excellent leadership and organizational skills with attention to detail
- proven track record of exceptional customer service
Job Duties
- Control cost of goods, variances and inventories within the restaurant
- responsible for inventory control including daily, weekly, and monthly item counts
- ensure appropriate inventory and ordering systems are in place
- staff and schedule appropriately to control labor costs
- ensure proper cash handling and deposit procedures are followed
- place cash orders for additional change
- measure, diagnose and correct cash management issues
- ensure product quality, restaurant cleanliness, maintenance and security standards are met
- verify and secure price or menu changes are correctly reflected in POS
- train, coach, and develop crew members
- delegate tasks to team and provide follow-up
- hold team accountable for their performance and provide coaching and counseling as needed
- provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
- educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
- contribute to the hiring of crew members
- ensure team provides fast, friendly, and accurate service
- contribute to crew members' performance reviews
- effectively handle customer issues
- measure customer satisfaction and execute plan to improve both satisfaction and loyalty
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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