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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Dunkin', formerly known as Dunkin' Donuts, is a globally recognized leader in the baked goods and coffee industry. It was founded in 1950 by Bill Rosenberg, who opened the first shop in Quincy, Massachusetts. Since franchising began in 1955, Dunkin' has expanded exponentially and now serves over 3 million customers daily worldwide. The brand is celebrated for its diverse menu that includes 52 varieties of donuts, an extensive selection of coffee beverages, bagels, breakfast sandwiches, and other baked goods. This growth is driven by its commitment to quality, customer service, and innovation in products. Dunkin' operates in a highly competitive... Show More
Job Requirements
- Minimum of 3 years' experience in multi-unit operations within retail, restaurant, or hospitality sectors
- Basic computer skills
- Fluent in both spoken and written English
- Proficient in basic math and financial management
- Ability to stand for extended periods
- Willingness to travel between restaurant locations
- Physical capability to perform repetitive motions including bending, stooping, and reaching
- Ability to lift packages as necessary
- Comfortable working within smaller workspace environments
- Willingness to wear a headset when applicable
Job Qualifications
- Basic computer skills
- Fluent in both spoken and written English
- Proficient in basic math and financial management
- Minimum of 3 years' experience in multi-unit operations within retail, restaurant, or hospitality sectors
- Strong analytical skills with a solid business acumen
- Ability to thrive in a fast-paced, teamwork-oriented environment
- Punctual, honest, and maintains a positive attitude
- Willingness to learn and adapt to change
- Guest-focused mindset
- Skilled in training and developing team members
- Effective time management skills
- Strong problem-solving abilities
- A talent for motivating others
- Ability to stand for extended periods
- Repeating motions including bending, stooping, and reaching
Job Duties
- As a Multi-Unit Restaurant Manager, you will support our Restaurant Managers in delivering outstanding operations, maximizing sales, and ensuring top-notch guest service while adhering to Brand standards
- Perform all roles of restaurant team members and managers
- Ensure compliance with Brand operational and food safety standards across all restaurants
- Analyze sales data to enhance operational performance, execution, and profitability
- Understand local market dynamics and competitor analysis
- Set sales and service objectives collaboratively with franchise owners and restaurant managers
- Ensure exceptional guest service and effectively resolve any issues
- Lead engaging team meetings to foster collaboration
- Conduct training sessions for restaurant managers on marketing initiatives, special promotions, and Brand directives
- Oversee proper execution of new products and processes during marketing campaigns
- Develop comprehensive business plans and action strategies in partnership with franchise owners
- Communicate a clear vision and drive team alignment towards goals
- Collaborate with the Dunkin' Brands Field Operations team as needed
- Recruit, onboard, and nurture restaurant management talent
- Monitor and evaluate employee performance through regular appraisals
- Coordinate and manage the Restaurant Management team to achieve optimal performance
- Provide coaching to Restaurant Managers to boost sales, profitability, and guest satisfaction
- Physical lifting of packages
- Wearing a headset when applicable
- Working within a smaller workspace
- Travel required between restaurant locations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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