Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,654.00 - $100,187.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
Training opportunities
Referral Bonus
Job Description
Goose Island, operated by HMSHost at Chicago O'Hare International Airport, is a prominent food and beverage establishment located in Terminal 1, Concourse C, Gate C06, 10000 West O'Hare Avenue, Chicago, IL 60666. HMSHost is a leading provider of dining and retail services in airports and travel venues worldwide, recognized for delivering high-quality food, beverage, and customer service experiences. HMSHost collaborates with trusted brands like Goose Island to provide travelers with memorable dining options while ensuring operational excellence across their locations.
HMSHost is known for its commitment to employee development, inclusive culture, and competitive benefits, making it an attractive em... Show More
HMSHost is known for its commitment to employee development, inclusive culture, and competitive benefits, making it an attractive em... Show More
Job Requirements
- Documented experience managing quick service, casual dine, or full-service restaurants
- Ability to work varied and rotating schedules including opening, busy, and closing shifts
- Graduation from a relevant management or culinary program preferred
- Ability to read, write, and comprehend policy, menus, and communication materials
- Strong leadership skills with team and operational management capabilities
- Commitment to diversity and inclusion principles
- Capability to handle multiple priorities simultaneously
- Valid ability to conduct hiring and termination processes
- Compliance with health, safety, and sanitation regulations
Job Qualifications
- Proven multi-unit restaurant management experience of 3-5 years with overall restaurant experience of 8-10 years
- Graduation from Food Service Management or Culinary program may substitute for part of experience
- Strong team management, delegation, and issue resolution skills
- Knowledge of HMSHost policies, product, service, quality, operations, and standards
- Ability to communicate effectively with diverse teams and understand operational documents
- Experience with financial monitoring and data analysis
- Familiarity with use of technology and company software tools
Job Duties
- Ensure all GMs and staff prepare restaurants for next-day opening and execute closing/opening checklists
- Schedule managers to maintain leadership presence during all operation hours
- Provide staff support, coaching, and encouragement to meet business goals
- Interview and make hiring, termination, and promotion decisions for associates
- Hold GMs accountable for onboarding/offboarding and compliance with training and badging requirements
- Analyze financial and operational reports to monitor zone progress and assign tasks accordingly
- Collaborate with senior leadership on decisions, communicate vision and goals, and implement recognition programs
- Make purchasing decisions for maintenance and supplies
- Ensure daily orders and product stocking meet requirements and handle vendor relations
- Train staff in brand standards, company tools, and safety protocols
- Manage day-to-day restaurant activities and resolve issues, escalating as needed
- Conduct ongoing employee development and feedback
- Implement marketing programs and maintain compliance with promotional activities
- Maintain safety and health standards and train staff on wellness protocols
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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