Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,643.00 - $89,603.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral Bonus Program
Job Description
HMSHost is a leading global provider of dining and retail services for travelers. Operating in major airports and travel venues, HMSHost delivers a unique blend of food and beverage concepts tailored to meet the needs of travelers worldwide. At Baltimore/Washington International Thurgood Marshall Airport, HMSHost continues its tradition of excellence by offering passengers a diverse variety of dining options coupled with top-tier customer service. The company prides itself on fostering an inclusive workplace where growth, development, and employee well-being are paramount. HMSHost is committed to operational excellence, continuous improvement, and delivering exceptional guest experiences in fast-paced, high-volume environments.
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Job Requirements
- Experience managing quick service, casual dining, or full service restaurants
- minimum 8 to 10 years of overall restaurant experience
- relevant multi-unit management experience within similar complexity zones
- ability to work varied and rotating shifts including openings and closings
- ability to read, understand, and communicate policy, brand standards, and operational instructions
- capacity to handle multiple priorities and lead diverse teams
- demonstrated knowledge of company policies and operations or willingness to learn rapidly
Job Qualifications
- Proven multi-unit restaurant management experience for at least 3 to 5 years
- strong understanding of financial and operational restaurant metrics
- experience with restaurant management software like Kronos and MIV
- excellent team management, delegation, and problem-solving skills
- knowledge of health and safety regulations and compliance
- ability to develop and implement revenue growth strategies
- effective communication skills
- familiarity with diversity and inclusion best practices
- food service management or culinary education is a plus
Job Duties
- Ensures all restaurants within the zone are prepared for opening and closing with checklist compliance
- schedules managers to maintain leadership presence during all operating hours
- provides coaching and support to restaurant staff to meet business goals
- holds General Managers accountable for onboarding, offboarding, and compliance activities
- monitors financial and operational data to assign resources and meet objectives
- maintains product availability and manages vendor relationships
- oversees maintenance and repair of restaurant equipment
- ensures compliance with health, safety, and sanitation standards
- implements marketing programs to drive revenue
- manages daily activities across multiple restaurant units
- resolves customer and staff issues using discretion
- promotes employee engagement and recognizes performance
- collaborates with senior leadership on operational and financial strategies
- enforces company diversity and inclusion policies
- participates in food donation and waste minimization initiatives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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