Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,976.00 - $77,546.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
Training opportunities
Referral program
Job Description
HMSHost is a leading provider of food and beverage services in airports and travel venues across the globe. With a strong presence at San Antonio International Airport, HMSHost is recognized for its commitment to delivering exceptional dining experiences to travelers. The company operates a variety of restaurants and food outlets, focusing on quality service, operational excellence, and guest satisfaction. HMSHost is known for its dynamic work environment and its dedication to employee development, making it a preferred employer in the industry. The establishment is located at 9800 Airport Boulevard, San Antonio, TX 78216, and serves a high volume of customers... Show More
Job Requirements
- Experience managing multiple restaurant units with responsibility for operational and financial success
- Proven ability to lead and hold general managers accountable
- Ability to work varied and rotating schedules including opening, peak, and closing shifts
- Strong decision-making and discretion in leadership
- Willingness to enforce diversity and inclusion standards
- Competence in using company tools and technology
- Capability to manage budgets, purchasing, and inventory
- Knowledge of health, safety, and sanitation regulations
- Ability to train and develop staff
- Excellent interpersonal and communication skills
- Committed to uphold company policies and legal standards
- High school diploma or equivalent
- Preferred culinary or food service management education
Job Qualifications
- Documented experience managing QSR, casual dining, full service or similar restaurants within a zone
- Minimum of 3 years multi-unit multi-concept management experience for small zones, 5 years for large zones
- Underlying overall restaurant experience of 8-10 years
- Graduation from Food Service Management or Culinary program may substitute for experience
- Demonstrated team management, delegation, and issue resolution skills
- Knowledge of HMSHost policies and operational standards or ability to acquire them
- Ability to communicate effectively in English
- Comfortable reading menus, brand standards, policy documents
Job Duties
- Ensure all GMs and staff prepare restaurants for next day opening and execute closing/opening checklists
- Schedule managers to ensure leadership presence during all operating hours
- Demonstrate manager behaviors that foster employee engagement
- Provide consistent support, coaching, and encouragement to restaurant staff
- Enforce diversity and inclusion philosophy within the zone
- Interview candidates and make hiring, termination, promotion decisions
- Hold GMs accountable for onboarding and offboarding compliance
- Monitor financial and operational reports and assign tasks to meet goals
- Collaborate with senior operations leadership on strategy and communicate goals
- Develop and implement employee recognition plans
- Train and champion employee engagement behaviors
- Manage purchasing decisions and loss prevention concerns
- Ensure product availability, process invoices, and manage vendor relations
- Ensure proficiency in company tools like MIV, Crunch Time, and Kronos
- Monitor and maintain restaurant equipment
- Promote waste minimization and participate in food donation programs
- Assess skill levels and coordinate training
- Inspire technology adoption
- Maintain knowledge of brand standards and landlord agreements
- Implement creative revenue-increasing strategies
- Manage daily activities of associates within the zone
- Resolve customer and associate issues with appropriate escalation
- Provide feedback for individual development and business goals
- Ensure planned maintenance is conducted
- Implement marketing programs and comply with promotional activities
- Maintain understanding of sanitary, safety, and health standards
- Ensure safety standards compliance by GMs
- Train new managers and associates in wellness protocols
- Perform health and safety activities as specified
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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