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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,216.00 - $91,171.00
Work Schedule
Rotating Shifts
Benefits
Dental Insurance
Referral program
Commuter assistance
Employee assistance program
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance
Paid holidays
Paid Time Off
Job Description
HMSHost at Baltimore/Washington International Thurgood Marshall Airport (BWI Airport) is part of a global leader in providing dining and retail services to travelers in airports and transportation venues. Established as an essential service provider to one of the busiest airports in the United States, HMSHost operates a broad portfolio of restaurants and concessions, offering diverse cuisine options to meet the needs of millions of passengers each year. The company is dedicated to delivering excellent customer experiences through quality food, outstanding service, and operational excellence.
HMSHost's commitment goes beyond food and beverage service; it champions a supportive work environment that pr... Show More
HMSHost's commitment goes beyond food and beverage service; it champions a supportive work environment that pr... Show More
Job Requirements
- minimum of 8-10 years overall restaurant experience
- minimum of 3 years concurrent multi-unit management experience for small zones or 5 years for large zones
- proven leadership and delegation capabilities
- knowledge of food service operational standards
- ability to manage multiple priorities simultaneously
- excellent communication and interpersonal skills
- flexible availability to work varied and rotating schedules including opening and closing shifts
- knowledge of safety and health regulations
- ability to operate and train staff on company tools and software
Job Qualifications
- documented experience managing multiple types of restaurants including QSR, casual dining, and full service within the assigned zone
- minimum of 3 years concurrent multi-unit, multi-concept management experience for small zones or 5 years for large zones
- overall restaurant management experience between 8-10 years
- graduation from food service management or culinary program may substitute for part of experience requirement
- strong team management, delegation, and issue resolution skills
- knowledge of HMSHost policies and operational standards or ability to learn quickly
- effective communication skills including speaking, reading, and comprehension
- ability to understand menus, brand standards, and converse comfortably with diverse individuals
Job Duties
- ensures all GMs and staff prepare restaurants for next day opening, holding GMs accountable for closing and opening checklists
- manages scheduling of managers to ensure leadership presence during all operating hours
- provides consistent support, coaching, and encouragement to restaurant staff
- conducts hiring, termination, and promotion decisions
- holds GM accountable for onboarding and offboarding associates including compliance with badging and training
- analyzes financial and operational data to monitor zone goals and assign associates accordingly
- collaborates regularly with senior leadership to communicate strategy and goals
- supports employee recognition initiatives
- manages supply orders and vendor communications
- ensures proficiency of staff with company tools and software
- monitors and maintains restaurant equipment, scheduling repairs as needed
- champions waste minimization and participates in food donation programs
- assesses skill levels and coordinates training and education activities
- maintains working knowledge of brand standards, lease agreements, and company policies
- develops and implements strategies to increase revenue
- manages day-to-day activities of associates within the zone
- resolves customer and associate issues using discretion
- provides ongoing performance feedback to subordinate leaders
- ensures planned maintenance and addresses repair needs
- implements marketing programs and promotional activities
- ensures compliance with health, sanitary, and safety regulations
- holds GMs accountable for safety standards and performs health and safety activities as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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