Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Salary
Rate:
Range $50,800.00 - $123,000.00
Work Schedule
Standard Hours
Benefits
Free gym membership
Health assessments
Retail Discounts
pension options
Paid Time Off
Health Insurance
employee wellbeing programs
Job Description
Nuffield Health is a UK-based charity organization dedicated to building a healthier nation through a wide range of services including award-winning hospitals, leisure facilities, and flagship community programs. The organization is committed to improving the wellbeing of individuals by providing comprehensive, quality healthcare services that cover all aspects of health and wellness. This commitment is grounded in passion, dedication, and a thorough understanding of what it takes to deliver exceptional care and service.
Nuffield Health operates in various sectors such as clinical services, hospitals, fitness centers, and wellbeing centers, creating a holistic healthcare journey for its beneficiaries. The ch... Show More
Nuffield Health operates in various sectors such as clinical services, hospitals, fitness centers, and wellbeing centers, creating a holistic healthcare journey for its beneficiaries. The ch... Show More
Job Requirements
- minimum of a bachelor’s degree or equivalent experience
- proven track record in a customer experience or operations management role
- ability to manage multiple sites and diverse teams
- excellent organizational and multitasking skills
- strong commercial acumen
- effective communication skills
- availability to work full time
- commitment to upholding company values and service standards
Job Qualifications
- proven experience in customer service management or related role
- strong leadership skills
- excellent communication and interpersonal abilities
- experience in managing multiple teams across different service areas
- knowledge of commercial management and revenue generation
- ability to analyze customer feedback and implement improvements
- familiarity with HR, payroll systems, and compliance requirements
- strong problem solving and conflict resolution skills
Job Duties
- Lead and promote a beneficiary led service designed to support customers at all health journey stages
- manage the complaints process to agreed SLAs monitoring trends and taking action to reduce complaints
- effectively manage concierge, front of house, and fitness teams along with food and beverage services
- manage and drive commercial success of revenue generating services and member retention including subscriptions, swim, food and beverage, retail, creche/nursery, junior programming
- develop initiatives and culture to drive customer satisfaction, sales increase, retention levels, and profitability
- deputise for the General Manager
- oversee HR, payroll, and membership administration ensuring compliance with company policies and legislation and operational effectiveness of financial and membership systems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
You may be also interested in: