Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
competitive salary
Flexible Schedule
free food and snacks
free uniforms
Health Insurance
Profit sharing
Training and Development
Wellness resources
Job Description
TeamLogic IT is a leading provider of managed IT services dedicated to supporting small and medium-sized businesses across various industries. As an independently owned and operated franchise, the local TeamLogic IT office integrates a comprehensive range of IT solutions aimed at improving client performance, growth, and operational efficiency. Being part of a broader network of technicians across North America, TeamLogic IT leverages collective expertise to deliver smart, innovative solutions tailored to the evolving technological landscape and the unique needs of each client.
We are currently seeking a seasoned Managed IT Services (MSP) Level 2 Technician to join our dynamic ... Show More
We are currently seeking a seasoned Managed IT Services (MSP) Level 2 Technician to join our dynamic ... Show More
Job Requirements
- Minimum of 3 to 5 years’ experience in an MSP or similar IT support role
- Degree in IT Computer Science or related field preferred
- Relevant industry certifications required
- Proficiency with Windows and Mac operating systems
- Experience with Microsoft Office 365 and Active Directory
- Knowledge of virtualization technologies VMware Hyper-V
- Experience using remote monitoring and ticketing systems
- Solid understanding of networking protocols and security practices
- Valid driver’s license and willingness to travel
- Ability to work flexible hours including evenings and weekends as needed
Job Qualifications
- Minimum of 3 to 5 years in an MSP or similar IT support role
- Degree in IT Computer Science or related field preferred
- Relevant certifications such as CompTIA A plus Network plus Microsoft Certified Professional highly desirable
- Strong knowledge of Windows and Mac operating systems Microsoft Office 365 Active Directory and virtualization technologies such as VMware and Hyper-V
- Experience with remote monitoring and ticketing systems like NinjaRMM Autotask PSA ServiceNow or Zendesk
- In-depth understanding of networking protocols IP addressing DNS DHCP VPNs VLANs and Wi-Fi technologies
- Familiarity with firewalls antivirus solutions and cybersecurity best practices
- Excellent verbal and written communication skills with a customer-focused approach
- Ability to manage multiple priorities and work both independently and in a team environment
Job Duties
- Provide advanced technical support to clients including installation configuration and maintenance of hardware and software
- Respond promptly to escalated support tickets ensuring minimal downtime
- Manage and maintain client networks including routers switches firewalls and wireless access points
- Implement and manage security solutions conduct regular security audits and address vulnerabilities
- Ensure client data is backed up regularly and develop disaster recovery plans
- Maintain clear and professional communication with clients providing updates and ensuring client satisfaction
- Create and maintain detailed documentation of client systems configurations and support activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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