Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Benefits
Employee HDHP plan
Basic Life/AD&D - Guardian
16 days of PTO per year
7-7.5 paid holidays per year
EAP
401(k) safe harbor contribution
Job Description
Boulder Centre for Orthopedics is a leading medical facility committed to providing exceptional orthopedic care and diagnostic imaging services to patients in the Boulder and Broomfield areas. Known for its patient-centered approach and dedication to high-quality healthcare, the center combines state-of-the-art technology with compassionate clinical expertise to deliver tailored treatment plans that improve patient outcomes. As part of an integrated team of healthcare professionals, the center focuses on delivering seamless patient experiences through efficient operations and comprehensive support services.
The Front Desk Receptionist role at Boulder Centre for Orthopedics is a vital position within the MRI department, offering an o... Show More
The Front Desk Receptionist role at Boulder Centre for Orthopedics is a vital position within the MRI department, offering an o... Show More
Job Requirements
- High school diploma or equivalent
- one year of customer service or reception experience preferably in medical office
- proficiency with multi-line phone systems
- ability to multitask and communicate effectively with physicians
- clear speech and adequate hearing
- ability to work under pressure with minimal supervision
- capable of eliciting correct information to route calls or schedule appointments
- skilled in handling irate callers
- proficiency in Microsoft Office and EMR software
Job Qualifications
- High school diploma or equivalent
- one year of experience in customer service or reception preferably in a medical office setting
- proficient in multi-line phone systems including call transferring and paging
- skilled in diplomacy and tact while multitasking and organizing schedules
- effective communication with physicians
- proficient in Microsoft Office including Word, PowerPoint, Excel
- skilled in practice management/EMR software
- ability to elicit appropriate information for call routing and scheduling
- competent in calming and defusing irate callers
Job Duties
- Greet and interact with patients, staff, and visitors in a professional and friendly manner
- check patients in and out, collect necessary documentation and demographic information, collect co-pays
- promptly and professionally answer telephone calls, route calls appropriately, offer voicemail or redirection as needed
- schedule imaging appointments by phone or in-person
- use EMR system to match clinician availability with patient preferences
- maintain scheduling system accuracy and completeness
- communicate patient concerns or issues with staff
- explain financial requirements and collect co-pays
- keep reception, patient areas, and break rooms clean and organized
- open and close the office as needed
- facilitate patient flow and communicate delays
- follow all safety and security policies
- maintain confidentiality of keyless entry codes and passwords
- adhere to HIPAA policies
- screen solicitors appropriately
- provide excellent customer service with a positive attitude
- assist in ordering, receiving, stocking, and distribution of office supplies
- perform other duties as assigned
- verify patient demographics and secure signatures
- assist MRI technologist occasionally
- research and verify patient insurance benefits
- process MRI claims for reimbursement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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