Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Employee HDHP plan
Basic life AD&D -Guardian
16 days of PTO per year
7-7.5 paid holidays per year
EAP
401(k) safe harbor contribution
Job Description
Boulder Centre for Orthopedics is a reputable medical organization dedicated to providing exceptional orthopedic care to patients in the Boulder and Broomfield areas. Committed to excellence in patient service and advanced medical technology, this clinic focuses on delivering comprehensive diagnostic and treatment services, especially in MRI imaging. As a leader in healthcare, the center prides itself on creating a supportive and professional environment for its patients and employees alike, emphasizing quality care, integrity, and inclusivity. The clinic is known for fostering a collaborative atmosphere where staff members work closely to ensure patient needs are met efficiently and compassionately.
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Job Requirements
- High school diploma or equivalent
- One year of experience in customer service or reception preferably in a medical office setting
- Proficient in using multi-line phone systems including transferring calls and paging
- Skilled in exercising diplomacy and tact while multitasking organizing patient schedules and communicating effectively with physicians
- Possess adequate hearing and clear loud speech for interacting with callers and patients
- Ability to work well under pressure with minimal supervision
- Capable of eliciting appropriate information to route calls or schedule appointments with appropriate provider
- Proficient in preventing calming and defusing irate callers
- Competent in using Microsoft Office including Word PowerPoint Excel and practice management EMR software
Job Qualifications
- High school diploma or equivalent
- One year of experience in customer service or reception, preferably in a medical office setting
- Proficient in using multi-line phone systems
- Skilled in exercising diplomacy and tact while multitasking
- Experienced in organizing patient schedules and communicating with physicians
- Adequate hearing and clear, loud speech for interacting with callers and patients
- Ability to work well under pressure with minimal supervision
- Proficient in Microsoft Office, including Word, PowerPoint, Excel
- Experienced with practice management or EMR software
Job Duties
- Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit
- Checks patients in and out, collects necessary documentation and demographic information, collects co-pays
- Promptly and professionally answers telephone calls
- Routes calls appropriately, offers voice mail or redirection of calls as needed
- Schedules imaging appointments for patients either by phone or in-person
- Uses computerized EMR system to match physician availability with patient preferences
- Maintains scheduling system so records are accurate and complete
- Communicates with physician, clinician and staff about patient concerns related to imaging orders
- Explains financial requirements to patients or responsible parties and collects co-pays
- Keeps reception, patient areas and break room clean and organized
- Opens and closes office as needed
- Facilitates patient flow and communicates delays
- Follows all clinic policies on safety and security
- Maintains restricted areas by safeguarding codes and passwords
- Adheres to HIPAA policies at all times
- Screens solicitors for relevance
- Provides excellent service with a positive, helpful attitude
- Assists in ordering, receiving, stocking and distribution of office supplies
- Performs other duties as assigned
- Verifies patient demographics, secures signatures on forms, prepares patient file for technologist
- Occasionally assists MRI Technologist in positioning patients
- Researches and verifies patient insurance benefits, obtains pre-authorization and advises patients about co-insurance and deductibles
- Processes MRI claims for reimbursement following completion of procedure
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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