Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.27 - $19.42
Work Schedule
Standard Hours
Benefits
competitive pay
Paid holidays
Vacation leave
sick leave
Employee assistance program
401K retirement contributions
Medical insurance contributions
Vision insurance contributions
Dental insurance contributions
Disability insurance
Life insurance
Job Description
Marion Polk Food Share is a vital regional food bank dedicated to bringing people together to end hunger and address its root causes within Marion and Polk Counties. The organization collaborates with over 100 partner programs, including food pantries, meal sites, and home-delivered meal services, to distribute nutritious food to children, adults, and seniors in need. Community support fuels their mission, enabling them to carry out impactful programs that not only alleviate hunger but also work toward sustainable solutions. Marion Polk Food Share exemplifies a commitment to treating all individuals as neighbors, encouraging creativity, prioritizing shared goals, and fostering an... Show More
Job Requirements
- Must have high school diploma or equivalent
- Two or more years of relevant work experience
- Ability to operate a motor vehicle and pass driving record check
- Must pass pre-employment drug screen excluding THC
- Must pass full background check including eligibility to work with vulnerable populations
- Must be insurable through Marion Polk Food Share vehicle insurance policy
- Ability to perform physical tasks including lifting up to 30 pounds
- Ability to use computer and common office equipment
- Commitment to work onsite Monday through Friday 8:00am-4:30pm
Job Qualifications
- Two or more years of successful work experience providing excellent customer service to high needs populations
- Excellent verbal and written communication skills
- Highly organized and detail oriented with data and complex paperwork
- Ability to prioritize and balance conflicting demands
- Ability to understand and communicate Meals on Wheels policies and apply them appropriately
- Effective team player with conflict mediation skills
- Commitment to the mission of Marion Polk Food Share and serving older adults in need
- Care and concern about food insecurity in the community
Job Duties
- Conduct daily office reception duties including answering high volume of phone calls
- Greet visitors to Meals on Wheels office and assist with client services and volunteer applications
- Schedule clients for delivery appointments
- Respond to client inquiries
- Assist with monthly menu distribution
- File paperwork and handle incoming and outgoing mail
- Assist with initial and annual health assessments over the phone
- Enter data into MOW client database
- Drive company or personal vehicle on delivery routes as needed
- Serve as first point of contact for clients and handle client services processes
- Provide a welcoming customer experience
- Handle customer complaints professionally
- Take waitlist information and make changes to client delivery schedules
- Maintain accurate client records
- Manage emergency situations with wellness checks and appropriate notifications
- Conduct in-person intake assessments and annual reassessments
- Communicate with social service agencies concerning client welfare
- Make referrals to Protective Services when necessary
- Assist with driver distribution support as needed
- Perform general administrative and reception duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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