MOW Receptionist

Salem, OR, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $19.00

Work Schedule

Standard Hours

Benefits

competitive pay

Paid holidays

Vacation leave

sick leave

Employee assistance program

401k Retirement

Medical insurance

Vision Insurance

Dental Insurance

Disability insurance

Life insurance

accidental death and dismemberment insurance

Job Description

Marion Polk Food Share is a prominent regional food bank dedicated to addressing hunger and its root causes in Marion and Polk Counties. Their mission is to bring people together to end food insecurity by distributing nutritious food to children, adults, and seniors through more than 100 partner programs. These programs include food pantries, meal sites, home-delivered meals, and various initiatives aimed at tackling the underlying issues related to hunger. Marion Polk Food Share is committed to treating all individuals with dignity and equity, fostering creativity and risk-taking, encouraging active listening and understanding, and focusing on shared goals to create... Show More

Job Requirements

Commitment to the mission of Marion Polk Food Share and serving older adults in need
Care and concern about food insecurity in the community
Must pass pre-employment drug screen excluding THC
Must pass full background check including eligibility to work with vulnerable populations
Must pass driving record check and be insurable through Marion-Polk Food Share vehicle insurance
Ability to operate a motor vehicle to reach distribution sites and drive MOW routes
Ability to lift and carry objects up to 30 pounds
Ability to work primarily onsite
Comfortable working Monday-Friday 8:15am-3:45pm
Ability to work seated or standing for prolonged periods

Job Qualifications

Two or more years of successful work experience providing excellent customer service
Excellent verbal and written communication skills
Highly organized and detail oriented with data and complex paperwork
Ability to prioritize and balance conflicting demands
Ability to understand and communicate Meals on Wheels policies and apply them
Effective team player with conflict mediation skills

Job Duties

Conduct daily office reception duties including answering a high volume of phone calls
Greet visitors and assist with client services and volunteer applications or connect them to appropriate staff
Schedule clients for delivery appointments
Respond to client inquiries
Assist with monthly menu distribution
File paperwork
Handle incoming and outgoing mail for client services
Assist with initial and annual health assessments over the phone
Enter data into MOW client database
Drive company or personal vehicle on delivery routes as needed
Serve as the first point of contact for clients handling client service processes
Provide a welcoming customer experience and high level of customer service
Handle customer complaints professionally
Take waitlist information, make changes to delivery schedules, answer service questions, provide referrals
Maintain accurate client records and use MOW software regularly
Handle emergency situations with wellness checks and notify emergency contacts
Conduct in-person intake assessments and annual reassessments
Communicate with social service agencies about client welfare
Make referrals to Protective Services when necessary
Assist with driver distribution as backup

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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