Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Vision Insurance
Life insurance
Professional Development
Job Description
Anthem Lakes in Jacksonville, FL, is a senior living community dedicated to providing exceptional care and services to its residents. As part of the SRMM division, Anthem Lakes focuses on creating a supportive and welcoming environment where residents and their families feel valued and respected. The community prides itself on maintaining high standards of service, quality of life, and adherence to regulatory guidelines to ensure a safe and comfortable living experience for all residents. The team at Anthem Lakes is committed to treating everyone with dignity and respect, guided by the core value of the Golden Rule — treating others... Show More
Job Requirements
- High school diploma or equivalent
- one year related experience and/or training
- ability to perform essential job duties satisfactorily
- ability to stand, walk, use hands, reach with arms, talk and hear regularly
- ability to stoop, kneel, crouch, crawl frequently
- ability to sit, climb, balance, taste and smell occasionally
- ability to lift and move up to 25 pounds occasionally
- willingness to follow company policies and regulations including HIPAA
- ability to practice safe working habits
- ability to take initiative and perform special projects as assigned
- ability to interact professionally with residents, families, and associates
- willingness to maintain professional appearance
Job Qualifications
- High school diploma or general education degree (GED)
- one year related experience and/or training
- ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures
- ability to write reports and business correspondence
- effective presentation and communication skills
- basic math skills including addition, subtraction, multiplication, division, rates, ratios, and percent
- problem-solving abilities
- ability to interpret written, oral, diagram, or schedule instructions
- knowledge of Office 365 and Yardi software
Job Duties
- Prepare and complete all paperwork related to new move-ins and transfers according to state guidelines and company policy including move-in packets
- expedite the move-in process by coordinating assessments with Director of Resident Services
- coordinate distribution of move-in paperwork to appropriate departments
- communicate unit readiness with departments to ensure timely move-ins and transfers
- greet prospects, residents, vendors, visitors, and associates professionally
- maintain high levels of customer service and occupancy and establish good relationships with residents and their families
- utilize professional telephone etiquette and respond to inquiries
- facilitate new resident orientation with department heads
- complete pre-move-in inspections and report any issues
- hand deliver move-in gift on move-in day
- perform resident orientation and move-in inspection with new residents
- assist in planning and hosting events for prospects and referral sources
- present community to prospects and residents to aid sales process
- ensure model and respite rooms are ready to show
- share customer satisfaction feedback with management
- attend meetings and trainings
- follow established emergency policies and HIPAA regulations
- maintain professional appearance and grooming
- practice safe working habits
- take initiative and perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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