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Job Overview
Employment Type
Hourly
Seasonal
Compensation
Hourly
Exact $17.80
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
mental health support
Employee assistance program
retirement savings plan
Employer matching contributions
Paid Time Off
Flexible work schedules
Equal opportunity employer
Job Description
Brookfield Zoo Chicago, also known as BZC, is a renowned zoological park dedicated to providing an extraordinary guest experience while fostering education, conservation, and financial sustainability. Located in Brookfield, Illinois, the zoo is a beloved destination that is open 363 days a year, welcoming visitors with diverse seasonal events and attractions. Among its many offerings is the Motor Safari, where guests can explore the sprawling animal habitats aboard motorized trams, buses, and other attractions. Brookfield Zoo Chicago prides itself on its commitment to animal welfare, environmental education, and providing a safe, engaging environment for all guests. It boasts a wide... Show More
Job Requirements
- Must be at least 18 years of age
- Demonstrated strong customer service skills
- Good communication and interpersonal skills
- Ability to communicate well with the public required
- Accurate basic math and reading skills required
- Must be flexible and patient
- English fluency at a working professional proficiency
- Cultural competency, experience and/or ability to work and interact effectively with a diverse, multicultural audience
- Valid driver’s license required at time of hire
- Illinois residents must possess a valid Illinois driver’s license or obtain one within 90 days of hire
- Valid out-of-state driver’s license is required for out-of-state residents
Job Qualifications
- High school diploma or educational equivalent
- Prior customer service related experience
- Six months of prior driving experience transporting people preferred but not required
- Theatrical or public speaking experience preferred
- Multilingual ability, Spanish fluency a plus
- Strong communication and interpersonal skills
- Ability to communicate well with the public
- English fluency at a working professional proficiency
- Cultural competency and ability to work and interact effectively with a diverse, multicultural audience
Job Duties
- Provide the highest level of quality customer service while representing Brookfield Zoo Chicago in a professional manner at all times
- Provide assistance and directions to guests
- Deliver extensive park narratives on Motor Safari trams and buses while driving in a safe, conscientious manner including through large crowds
- Provide narrated Wildlife Walking Tours throughout Brookfield Zoo Chicago
- Learn approved tour guide materials and communicate special event and other information as directed
- Follow and enforce all applicable institutional policies and procedures and departmental protocols
- Maintain neat, clean appearance of self, vehicle, tram areas, and attraction areas, including washing and cleaning vehicles and the Carousel
- Provide access control function for Motor Safari trams and attractions by ensuring all guests boarding possess a ticket or membership card and are scanned prior to entry
- Assist with operating permanent and other assigned attractions in a safe manner following established procedures
- Perform and maintain daily operational checklists
- Maintain a high level of vigilance in supervising guest safety and attraction operations
- Perform other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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