Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.90 - $24.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Job Description
Commerce Bank is a well-established financial services institution with a rich history of over 160 years dedicated to providing exceptional banking solutions to individuals and businesses alike. As a cornerstone in the community, Commerce Bank focuses on fostering financial safety and success for its customers by delivering top-notch products, services, and customer care. With a strong commitment to its employees and the communities it serves, Commerce Bank aims to create an inclusive and award-winning workplace culture. The bank encourages personal growth, learning, and relationship-building within its dynamic team, making it an attractive place for individuals seeking meaningful careers in the... Show More
Job Requirements
- Associate's degree in business or equivalent combination of education and experience required
- minimum 1 year experience in banking or financial services required
- experience with mortgage loan origination and processing systems required
- ability to possess and maintain a NMLS number
- adherence to CBI code of ethics and applicable regulations including Do Not Call, Privacy, HMDA, Suspicious Activity, Adverse Action, ECOA, FHA, fair lending policies
- ability to deliver excellent client care
- strong organizational skills with ability to manage multiple priorities
- excellent communication skills
- proficiency with Microsoft Word, Excel, and Outlook
- ability to work independently
- motivated self-starter
- adaptable and resilient
Job Qualifications
- Associate's degree in business or equivalent combination of education and experience
- 1+ year banking or financial services experience
- experience using mortgage loan origination, processing, and automated underwriting systems
- preferred experience with Encompass and Velocify systems
- ability to possess and maintain a NMLS number
- advanced proficiency with Microsoft Word, Excel, and Outlook
- strong written, verbal, and interpersonal communication skills
- proven track record for providing exceptional internal and external customer service
- motivated and organized with strong attention to detail
- ability to work independently and exceed goals
- adaptable, resilient, and aligned with company culture and core values
Job Duties
- Act as a liaison between the branch network and the mortgage department
- monitor a mortgage hotline and delegate uncovered lead opportunities to appropriate Mortgage Banker per customer preference
- manage inbound application watch list and chat opportunities for delegation
- manage and respond immediately to inbound contact forms and delegate to appropriate Mortgage Banker
- communicate referred leads with referring party and branch leadership through final disposition
- analyze applicants' financial status, creditworthiness, and property evaluation to determine eligibility and feasibility of home loans when required
- provide timely communication updates to sales teams, branch networks, and other mortgage functional areas in accordance with service level agreements and compliance
- adhere to established reporting for concierge team members such as Opportunity Funnel, Conversion, Engagement Rate Score
- coordinate with Mortgage Bankers on pre-approvals to follow up, communicate, and action in lead management system
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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