Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Professional development opportunities
Employee wellness programs
Job Description
Marriott Marquis Houston, located at 1777 Walker St, Houston, Texas, is part of the renowned Marriott International family of luxury hotels. This property is well-known for offering exceptional guest experiences and world-class hospitality services to visitors from around the globe. As a large scale, upscale hotel, Marriott Marquis Houston embodies the Marriott brand’s commitment to comfort, innovation, and attention to detail, providing guests with luxurious amenities and memorable stays. This full-time, non-management position is based in a dynamic environment where teamwork and guest satisfaction are top priorities.
The role focuses on delivering outstanding customer service as a Guest ... Show More
The role focuses on delivering outstanding customer service as a Guest ... Show More
Job Requirements
- High school diploma or equivalent
- no prior related work experience required
- no supervisory experience required
- ability to lift objects up to 50 pounds
- ability to stand or walk for long periods
- good communication skills
- ability to follow safety policies
- willingness to work full time
- ability to work on-site at Marriott Marquis Houston
- proficiency in English and Spanish is a plus but not required
Job Qualifications
- High school diploma or GED
- no prior related work experience required
- no supervisory experience required
- good communication skills
- ability to provide excellent customer service
- ability to work in a fast-paced environment
- basic knowledge of guest service protocols
- ability to lift and carry luggage
- ability to stand and walk for extended periods
- friendly and professional demeanor
- ability to work well with others
- willingness to follow safety protocols
Job Duties
- Greet and escort guests to their rooms
- open doors and assist guests or visitors entering and leaving the property
- inform guests about hotel amenities, services, operating hours, and local attractions
- identify and explain room functionalities such as key usage, minibar, ice machines, and laundry services
- handle guests' luggage by carrying to and from rooms or designated areas
- assist guests and visitors entering and exiting vehicles, including loading and unloading luggage
- arrange transportation services such as taxis and shuttles for guests
- communicate parking procedures to guests and visitors
- comply with all company safety policies and procedures
- report any maintenance issues, safety hazards, accidents, or injuries
- maintain a clean, polished, and professional appearance
- protect company privacy and property
- support coworkers and treat them with dignity and respect
- assist the team in achieving common goals
- meet quality assurance standards
- move and lift objects under 50 pounds without assistance
- assist with heavier loads over 75 pounds
- stay active by standing, sitting, or walking for prolonged periods
- respond quickly and efficiently to work situations
- read and verify information in various formats
- perform physical tasks such as bending, twisting, and climbing stairs
- welcome and acknowledge all guests according to company standards
- communicate clearly and professionally with guests and coworkers
- remain alert for potentially objectionable persons on the property
- perform other reasonable duties as requested by supervisors
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Job Qualifications
Experience
No experience required
Job Location
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