Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
recognition programs
Job Description
Marriott Marquis Houston is a prestigious hotel located in the heart of Houston, Texas, recognized for its exceptional service and luxurious accommodations. Part of the globally renowned Marriott International portfolio, the hotel offers an outstanding hospitality experience with a commitment to quality, comfort, and customer satisfaction. The Marriott Marquis Houston stands as a premier destination for both business and leisure travelers, delivering a seamless blend of modern amenities and traditional Southern charm in a vibrant city setting. Known for its impressive rooms, meeting spaces, and culinary offerings, the hotel creates a welcoming environment that embodies Marriott's dedication to excellence and... Show More
Job Requirements
- High school diploma or equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, and pull objects weighing up to 50 pounds without assistance and heavier objects with assistance
- Ability to work full-time
- Strong customer service skills
- Ability to communicate professionally
- Willingness to comply with company policies
- Ability to assist guests including individuals with disabilities
- Commitment to confidentiality and professional appearance
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience needed
- Strong customer service skills
- Ability to communicate clearly and professionally
- Ability to work in a fast-paced environment
- Ability to handle physical tasks
- Willingness to follow company policies and procedures
- Ability to develop positive relationships with coworkers
- Commitment to quality standards
Job Duties
- Greet and escort guests to rooms
- Open doors and assist guests and visitors entering and leaving the property
- Inform guests of property amenities, services, and hours of operation
- Identify and explain room features to guests such as use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services
- Transport guest luggage to and from guest rooms and designated bell area
- Assist with luggage storage and retrieval
- Assist guests and visitors in and out of vehicles, including loading and unloading luggage
- Supply guests with directions
- Arrange transportation such as taxicab, shuttle bus, limousine service for guests and visitors
- Communicate parking procedures to guests and visitors
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Maintain awareness of undesirable persons on premises
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Welcome and acknowledge all guests, anticipate and address guests’ needs
- Assist individuals with disabilities
- Speak with clear and professional language
- Answer telephones using proper etiquette
- Develop and maintain positive working relationships
- Comply with quality assurance expectations and standards
- Read and verify information in various formats
- Move quickly as required by work situations
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull objects weighing up to 50 pounds without assistance and more with assistance
- Navigate over uneven or slippery surfaces and stairs
- Reach overhead and below knees
- Perform other reasonable job duties as requested by supervisors
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
No experience required
Job Location
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