Marriott International, Inc logo

Mobile Concierge

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diverse workplace environment

Job Description

Marriott Marquis Houston is a prominent hotel located at 1777 Walker Street in Houston, Texas. As part of Marriott International, one of the leading hospitality companies globally, Marriott Marquis offers guests a luxurious experience enriched by unparalleled service philosophy and attentiveness to detail. The hotel features state-of-the-art amenities coupled with warm, inviting environments that cater both to leisure and business travelers. Known for its commitment to hospitality excellence, Marriott Marquis Houston is embedded deeply in the vibrant culture and business landscape of Houston, providing an exceptional space that combines comfort and sophistication for its guests.

This role is a full-time, n... Show More

Job Requirements

  • High school diploma or equivalent
  • no prior supervisory experience required
  • no related work experience necessary
  • ability to move items weighing up to 50 pounds
  • ability to stand, sit, or walk for long periods
  • ability to reach and bend regularly
  • ability to navigate uneven or slippery surfaces and stairs
  • clear communication skills
  • ability to use proper phone etiquette
  • willingness to comply with company policies and training
  • availability for full-time work

Job Qualifications

  • High school diploma or equivalent
  • preferred customer service experience
  • ability to speak clearly and professionally
  • ability to read and verify information accurately
  • ability to maintain professionalism and discretion
  • interpersonal skills to support team collaboration
  • basic knowledge of safety procedures

Job Duties

  • Greet and escort guests to their rooms
  • assist guests/visitors entering and exiting the property including opening doors and carrying luggage
  • provide guests with information about hotel amenities, services, and local attractions
  • identify and explain room features such as room keys, mini bars, ice machines, safes, and laundry services
  • handle luggage storage and retrieval
  • assist guests with vehicle access including loading and unloading luggage
  • arrange and document guest transportation requests such as taxis and shuttles
  • communicate parking procedures to guests
  • comply with all company safety policies and report maintenance or safety issues
  • maintain a clean, professional appearance and uniform
  • protect company information and assets
  • support coworkers and contribute to team goals
  • meet quality assurance expectations
  • move items weighing less than 50 pounds independently and assist with heavier items
  • remain on feet or walking for extended periods
  • respond quickly to work situations
  • perform additional reasonable tasks assigned by supervisors

Job Qualifications

Experience

No experience required

Job Location