Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
We are a leading Franchisee of GoTo Foods, the Franchisor for renowned brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. Operating numerous locations across the United States, our company prides itself on delivering quality food experiences that delight customers nationwide. As part of a well-established franchise system, we embody a commitment to excellence, operational efficiency, and customer satisfaction. Our leadership team fosters an inclusive and innovative work culture that supports career growth and development for all employees. Joining our ranks means becoming part of a dynamic and dedicated organization that values teamwork, accountability, and continuous improvement.
We are curr... Show More
We are curr... Show More
Job Requirements
- High school diploma or equivalent
- Five plus years prior General Management experience
- Three plus years QSR experience as a District Manager preferred
- Current ServSafe certification or ability to obtain within 30 days
- Food Handler Permit as required by local laws
- Compliance with all local Health Department requirements
- Reliable transportation
- Ability to read, write, and interpret routine reports and correspondence
- Ability to effectively communicate with internal customers, external guests, and vendors
- Ability to work weekends and extended schedules as needed
- Ability to plan work assignments and meet tight deadlines
- Proficiency with Microsoft Office Excel, Word, PowerPoint, and Outlook
- Excellent organizational skills
Job Qualifications
- High school diploma or equivalent (GED) required, BA/BS degree preferred
- Five plus years prior General Management experience required
- Three plus years QSR experience as a District Manager preferred
- Track record of success in leading, managing, coaching, and developing high-performance teams
- Ability to read, write, and interpret routine reports and correspondence
- Ability to effectively speak with internal customers, external guests, and vendors
- Ability to effectively listen and respond to customer needs
- Ability to effectively make oral presentations
- Proficiency with Microsoft Office Excel, Word, PowerPoint, and Outlook
- Ability to solve practical or abstract problems and interpret a variety of instructions
- Ability to plan work assignments and work under pressure with tight deadlines
- Excellent organizational skills
- Ability to quickly adapt to change and adjust priorities
- Ability to work weekends and extended schedules as needed
Job Duties
- Leads, coaches, develops, trains, manages, and mentors Store Managers in all aspects of the position, ensuring they meet performance standards and adhere to operational goals and company standards
- Visits restaurants, both announced and unannounced, to evaluate and ensure operational compliance, including assessing facilities, staff appearance, food quality and safety, inventory management, staff training, safety protocols, labor scheduling, and employee relations
- Oversees and assesses restaurant operations to ensure they meet Company standards and performance targets, including compliance with the Operations Manual, regulations, and Company policies
- Analyzes monthly sales, profit, and budgetary reports, offering timely feedback and direction to restaurant management
- Collaborates with Store Managers to develop plans for cost reduction, increased sales, and maximizing profits
- Resolves guest and employee complaints and conflicts promptly, investigates security and cash violations, and represents the company at state and federal agencies when necessary
- Oversees the development and succession planning for management, preparing high-potential General Managers for advancement and supporting Assistant Managers, Shift Leaders, and hourly employees through coaching and training
- Promotes communication within the geographic area, sharing company news, events, and best practices while maintaining open channels for employee suggestions and conducting regular meetings
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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