Job Overview
Employment Type
Hourly
Work Schedule
On-call
Weekend Shifts
Benefits
Hourly rate
Complimentary employee meals
Laundered Employee Uniform
Job Description
Four Seasons is a renowned global luxury hospitality company dedicated to delivering unparalleled service and exceptional experiences to its guests. Founded on principles that emphasize genuine care and attention to detail, Four Seasons operates a collection of luxury hotels and resorts worldwide, each distinguished by a commitment to excellence across guest services, accommodations, and amenities. The company's culture is powered by its people, a collective of passionate individuals who continuously strive to improve themselves and uplift those around them. At Four Seasons, the philosophy centers on treating everyone with respect and kindness, fostering a supportive and collaborative work environment that... Show More
Job Requirements
- Minimum 2-3 years of experience in food and beverage service
- proven expertise in wine, spirits, and mixed drinks
- ability to work in a fast-paced luxury hospitality environment
- flexibility to work various shifts including weekdays, weekends, and holidays
- excellent communication skills
- physical ability to carry and balance trays
- competency in processing cash and credit card payments
- skills in multitasking under pressure
- problem-solving abilities for guest service issues
Job Qualifications
- Experience working a minimum of 2-3 years in food and beverage and previous experience as a server
- advanced wine, spirits, and beverage knowledge
- thrive working in a fast-paced and large team environment
- preferred experience in a luxury hotel or resort
- must be flexible with a schedule able to work weekdays, weekends, and holidays shifts
- strong oral presentation skills
- ability to carry and balance a tray
- ability to accurately process cash and credit card transactions
- ability to multi-task in a high volume and demanding environment
- strong problem-solving skills and ability to handle difficult situations and guests
Job Duties
- Describe the selection of beverage menu items to guests by offering interesting and vivid descriptions of each item's origin, taste, and preparation methods
- maintain food and menu knowledge for items offered in the lounge
- communicate guest orders including any special needs or requests to the bartender using the hotel’s point-of-sales system
- check completed orders with the guest’s original order
- transport items to the guest table in a timely manner
- anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
- properly and accurately close guest checks
- process cash and credit card payments
- properly settle voided checks or complimentary items
- breakdown, clean, and set-up tables and drink stations
- comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- work harmoniously and professionally with co-workers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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