Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Pre-tax commuter benefits
Employer subsidized healthcare benefits
Flexible spending account for healthcare-related costs
short- and long-term disability insurance
Life insurance
401K Package
Job Description
HireArt is partnering with a cutting-edge autonomous ride-hailing company to hire a Mission Control Associate. This innovative company operates in the fast-growing sector of self-driving transportation, aiming to revolutionize how people commute safely and efficiently. The organization is focused on providing on-demand ride-hailing services using a fleet of autonomous vehicles, which requires robust support and oversight from a dedicated operations command center. This role is essential for maintaining the seamless running of trips and ensuring the safety of passengers and the fleet alike.
As a Mission Control Associate, you will play a critical role in the commercial service opera... Show More
As a Mission Control Associate, you will play a critical role in the commercial service opera... Show More
Job Requirements
- 1+ years multi-channel customer service experience, including working with a ticketing system (e.g. Jira, ZenDesk)
- strong communication skills
- ability to multitask independently
- attention to detail
- tech-savvy with solid computer literacy
- experience in logistics, fleet operations, or dispatch
- basic vehicle troubleshooting skills
- proactive mindset and resourcefulness
Job Qualifications
- multi-channel customer service experience, including working with a ticketing system (e.g. Jira, ZenDesk)
- tech-savvy, possessing solid computer literacy/software proficiency
- logistics, fleet ops, and/or dispatch experience
- basic vehicle troubleshooting skills
- proactive mindset and resourcefulness
- excellent written and verbal communication skills
- autonomous vehicle experience (preferred)
- prior transportation command center experience (preferred)
- leadership or supervisory experience (preferred)
Job Duties
- support commercial service operations from the service operations command center
- ensure all operational teams are ready for service by completing pre-mission startup checklists
- work cross-functionally to ensure the operation in your market is running smoothly
- be the first stop for basic vehicle troubleshooting
- create and escalate service disruption events via an internal ticketing system
- dispatch fleet response crews in the event a vehicle needs to be recovered and coordinate with other cross-functional teams for updates
- manage market configuration, like setting restricted areas and hours of operation
- assist with documentation and process improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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