Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Free room nights
Discounted room rates for friends and family
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Andaz Miami Beach, part of the prestigious Hyatt Hotels Corporation, is a new luxury lifestyle hotel opening in early 2025. Located in the heart of Mid-beach, this iconic art-deco building and architectural landmark offers guests an unmatched ocean-view arrival experience, making it a truly distinctive addition to the Miami Beach hospitality scene. The property features 287 beautifully designed guestrooms, including 34 breathtaking suites with floor-to-ceiling windows, private outdoor terraces, and deep-soaking tubs, providing an atmosphere of comfort and elegance. With a design that incorporates elements of texture, art, and vibrant color, Andaz Miami Beach promises a unique and captivating experience... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Prior experience as an honor bar attendant in a four-star environment
- Certification in CPR
- Ability to communicate effectively in English (speak, read, write)
- Knowledge of proper equipment usage and repair
- Sufficient knowledge of local area to direct guest inquiries
- Ability to perform duties with attention to detail, speed, accuracy, courtesy and minimum supervision
Job Qualifications
- Prior experience as an honor bar attendant in a four-star environment
- Certification in CPR
- Knowledge of proper equipment usage and repair
- Sufficient knowledge of local area to direct guest inquiries
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
- High school diploma or general education degree (GED)
- Associates and/or bachelor’s degree preferred
- Ability to communicate effectively in English (speak, read, write) with guests, coworkers and management to their understanding along with interpreting hotel manuals and documents
- Additional languages preferred
Job Duties
- Communicate with guests concerning requests, inquiries, and information
- Maintain the stock, cleanliness, appearance, and orderliness of in-room honor bars using cloths, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
- Inventory, track and maintain par levels of stock for honor bars
- Justify and report sales with current stock levels on hand, daily
- Report any damages or maintenance issues
- Handle guest complaints ensuring guest satisfaction
- Ensure the confidentiality and security of all guest rooms
- Adhere to lost and found policy including key control
- Stock and organize honor bar supplies and supply closets
- Maintain cleanliness and efficiency of department operations by stocking workstations with supplies, completing engineering maintenance requests, and maintaining office equipment in accordance with department and hotel policies
- Provide exceptional customer service at all times by greeting each person encountered using the guest’s name, making eye contact, smiling, and thanking each guest for their patronage
- Communicate service and amenities of the hotel to guests
- Legibly document all pertinent information in guest request logs and monitor and update logs throughout the shift
- Provide gracious and efficient telephone service related to luxury telephone services
- Anticipate guest needs, respond promptly and acknowledge all guests
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Provide back-up support to houseman
- Assist with shipping and receiving functions
- Keep the lobby and corridor areas clean and well organized
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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