Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
meal discounts
Job Description
This job opportunity is offered by a distinguished hotel that specializes in providing exceptional hospitality experiences to its guests. With a strong commitment to guest satisfaction and attention to detail, the hotel is known for delivering top-tier services in a welcoming and luxurious environment. The hotel prides itself on maintaining high standards of cleanliness, guest care, and efficient service delivery, making it a preferred destination for travelers seeking comfort and quality amenities. This is an excellent opportunity for individuals passionate about the hospitality industry and eager to contribute to a premier team dedicated to excellence in guest services.
The... Show More
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Job Requirements
- High school diploma or equivalent
- minimum 1 year experience in food and beverage service or hospitality
- ability to stand for extended periods
- excellent verbal communication skills
- ability to work flexible hours including weekends and holidays
- basic computer skills
- physically able to lift and carry up to 25 pounds
- comply with all hotel policies and procedures
- follow California alcohol service laws
Job Qualifications
- High school diploma or equivalent
- previous experience in food and beverage service preferred
- knowledge of hospitality industry standards
- strong communication and interpersonal skills
- ability to operate point of sales (POS) system
- familiarity with hotel facilities and guest service protocols
- ability to handle guest complaints effectively
- knowledge of California ordinances regarding responsible alcohol service
- ability to work in a team-oriented environment
- attention to detail and organizational skills
Job Duties
- Contribute building and maintaining a first-rate team
- maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- maintain complete knowledge of correct maintenance and use of all equipment
- be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately
- anticipate guests’ needs, respond promptly and acknowledge all guests throughout stay
- maintain and improve the quality of the guest experience at all times
- resolve guest complaints to ensure guest satisfaction
- maintain complete knowledge at all times of all hotel features, services, and hours of operation, all room types, numbers, layout, decor, appointments and location, all room rates, special packages and promotions, daily house count, and expected arrivals and departures, room availability status for any given day, all VIPs guests, special requests or any in-house guest concerns or issues, in-house guest list and be familiar with guests' names and room locations, scheduled in-house group activities, locations and times
- follow California ordinances and laws regarding responsible service of alcohol
- answer guest questions regarding menu and beverage selections
- communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- operate point of sales (POS) system
- input guest orders and post charges to guest room according to procedures
- set tables and/or in-room trays according to service standards
- serve food courses and beverages to guests
- ensure guest satisfaction with each food course and/or beverages
- ensure timely removal of dirty dishes and glassware
- maintain organization and cleanliness of work areas, china, glass, etc., throughout the day, including washing dishes and/or loading dishwasher, restocking all china, glass, silver
- complete closing duties, including restocking fridge, service areas, cleaning service area, locking of mini bar storage, and checking out with manager
- setup all welcome amenities, arrival tea, turndown amenities and any special guest requests
- account and charge for consumed mini bar items
- remove dust, smudges and spills from mini bar cabinet
- replace used coffee mugs and glasses with clean ones
- empty liquid from ice bucket and wipe all surfaces dry
- restock all food and beverage items
- deep clean all guestroom mini bars equipment, fridge and drawers
- report any issues or damage
- monitor and maintain cleanliness, sanitation and organization of assigned work areas and public spaces, including outdoor guest patios, outdoor fireplaces, pool deck and fitness area
- return smartphone and assigned guest room keys
- assist whenever necessary in performing job functions in other departments such as Housekeeping and Bell/Valet
- access all functions of computer system in accordance with departmental specifications
- any other duties as assigned by Manager on Duty or General Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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