Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
A free well-balanced meal every shift
room discounts at Marcus Hotels & Resorts and Hilton-branded properties
discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons at Marcus Theatres
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401k with employer match
Job Description
The Hilton Milwaukee City Center, a historic and premier hotel in downtown Milwaukee, is an iconic landmark recognized for its timeless elegance and exceptional hospitality. Established in 1927 as the Schroeder Hotel, this distinguished property now boasts 554 beautifully appointed guest rooms along with over 34,000 square feet of flexible meeting and event space. Recently completing a significant $40 million renovation, the Hilton Milwaukee has elevated its guest rooms, event spaces, and grand lobby to reflect a modern and sophisticated atmosphere, positioning itself as the largest hotel and leading meeting and convention destination in Milwaukee. The hotel integrates classic charm... Show More
Job Requirements
- Must be available to work Fridays and Saturdays
- Able to carry trays up to 35 lbs and stand, walk, and move in a fast-paced environment for extended periods
Job Qualifications
- At least two years of serving experience in an upscale or fine-dining restaurant
- Excellent communication and interpersonal skills with the ability to anticipate guest needs
- Strong knowledge of wine, spirits, and food pairings
- Ability to obtain any government-required license or certificate
- TIPS certification preferred
- Basic math skills for handling payments, calculating checks, and understanding portion standards
- Proficient in English for guest communication, order taking, and completing written documentation
- Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment
Job Duties
- Greet guests warmly, present menus, and guide them through food and beverage selections with expert knowledge and professionalism
- Take accurate food and drink orders and enter them efficiently using the POS system
- Deliver courses in proper order and ensure timely service, maintaining an elevated dining experience throughout each visit
- Maintain a thorough understanding of the food menu, wine list, specialty cocktails, and daily specials, including preparation methods and ingredient details
- Prepare and maintain assigned service stations, including stocking linens, utensils, condiments, and service ware
- Monitor guest satisfaction, respond promptly to requests, and resolve concerns in a courteous and helpful manner
- Handle cash, credit card transactions, and guest checks with accuracy and adherence to established procedures
- Perform general cleaning tasks such as polishing silverware, maintaining service areas, and ensuring overall dining room cleanliness to meet health and sanitation standards
- Follow all State, Federal, and Corporate regulations related to food safety and alcohol service
- Assist with bar service, private dining functions, or other duties as assigned to support restaurant operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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