Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.50 - $17.75
Work Schedule
Weekend Shifts
Benefits
A free
Well-balanced meal every shift
room discounts
Discounts at Marcus Hotels & Resorts restaurants
Cafes
Lounges
Golfing
Skiing
And spa
Free parking
Two for one movie theater coupons
Ability to grow your career
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401k with employer match
Job Description
The Hilton Milwaukee City Center, located in the heart of downtown Milwaukee, stands as a historic landmark and the city's largest hotel. Originally built in 1927 as the Schroeder Hotel, it has evolved into a premier destination for both business and leisure travelers. Recently completed a $40 million renovation, the hotel now boasts modernized guest rooms, expansive event spaces, and a refreshed grand lobby that exudes elegance and sophistication. Connected to the newly expanded Baird Center, the Hilton Milwaukee City Center offers 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space, making it a preferred... Show More
Job Requirements
- At least two years of serving experience in an upscale or fine-dining restaurant
- Must be available to work Fridays and Saturdays
- Excellent communication and interpersonal skills with the ability to anticipate guest needs
- Strong knowledge of wine, spirits, and food pairings
- ability to confidently describe menu items, vintages, regions, and preparation methods
- Ability to obtain any government-required license or certificate
- TIPS certification preferred
- Able to carry trays up to 35 lbs and stand, walk, and move in a fast-paced environment for extended periods
- Basic math skills for handling payments, calculating checks, and understanding portion standards
- Proficient in English for guest communication, order taking, and completing written documentation
- Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment
Job Qualifications
- At least two years of serving experience in an upscale or fine-dining restaurant
- Excellent communication and interpersonal skills with the ability to anticipate guest needs
- Strong knowledge of wine, spirits, and food pairings
- ability to confidently describe menu items, vintages, regions, and preparation methods
- Ability to obtain any government-required license or certificate
- TIPS certification preferred
- Basic math skills for handling payments, calculating checks, and understanding portion standards
- Proficient in English for guest communication, order taking, and completing written documentation
- Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment
Job Duties
- Greet guests warmly, present menus, and guide them through food and beverage selections with expert knowledge and professionalism
- Take accurate food and drink orders and enter them efficiently using the POS system
- Deliver courses in proper order and ensure timely service, maintaining an elevated dining experience throughout each visit
- Maintain a thorough understanding of the food menu, wine list, specialty cocktails, and daily specials, including preparation methods and ingredient details
- Prepare and maintain assigned service stations, including stocking linens, utensils, condiments, and service ware
- Monitor guest satisfaction, respond promptly to requests, and resolve concerns in a courteous and helpful manner
- Handle cash, credit card transactions, and guest checks with accuracy and adherence to established procedures
- Perform general cleaning tasks such as polishing silverware, maintaining service areas, and ensuring overall dining room cleanliness to meet health and sanitation standards
- Follow all State, Federal, and Corporate regulations related to food safety and alcohol service
- Assist with bar service, private dining functions, or other duties as assigned to support restaurant operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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