Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
partner ownership program
Job Description
H-E-B is one of the largest independently owned food retailers in the United States, operating over 400 stores throughout Texas and Mexico. Known for its commitment to quality, innovation, and community engagement, H-E-B generates over $31 billion in annual sales and has built a strong reputation as a leader in the grocery retail industry. The company is currently expanding its services into the Restaurant & Bar business, aiming to blend exceptional food offerings with outstanding customer service to create a unique and welcoming neighborhood dining experience. This expansion reflects H-E-B's dedication to innovation and enhancing customer satisfaction through multiple channels.<... Show More
Job Requirements
- Minimum age 18
- 1+ years of experience in customer service
- experience in restaurant POS systems (preferred)
- completion of Alcohol Seller Training/Cash Handling training upon hire
- advanced communication, interpersonal, and customer service skills
- ability to function in a fast-paced retail environment
- ability to work extended hours and/or rotating schedules
- ability to safely maneuver around moving mechanical parts
- ability to frequently stand and walk
- ability to constantly reach at waist and grasp
- ability to frequently be exposed to fumes, airborne particles, and toxic materials
- ability to occasionally reach at overhead, shoulder, knee, floor
- ability to bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
- ability to occasionally be exposed to heat, ambient temperatures, and loud noise
- ability to lift and manage in excess of 50 lbs
Job Qualifications
- Experience in restaurant POS systems such as NCR, Aloha, or Nirvana
- advanced customer service and communication skills
- working understanding of nutrition values and ingredients
- organization and planning skills
- computer skills
- reading/writing skills
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile while balancing multiple priorities
Job Duties
- Builds strong relationships with customers in varying situations
- takes orders from customers
- assists with menu/beverage selections, including alcoholic beverages
- provides detailed information on menu items and specials, and beer and wine
- serves food, drink, and products to guests
- processes cash, check, debit, and credit transactions accurately and quickly
- uses suggestive selling techniques/merchandises effectively to meet guest needs and build department sales
- interacts positively with customers in person, on the phone, or through technology
- assists with catering orders as needed
- addresses complaints
- resolves problems in a way that builds relationships
- models teamwork to ensure a great guest experience
- prepares, packages, merchandises product
- assists in technical areas as needed
- ensures compliance with TABC regulations
- ensures compliance with department and Store standard operating procedures
- buses/cleans tables
- performs deep clean of dining, ordering, bar areas, as needed
- maintains beverage station and bar areas
- maintains sanitation in food/beverage prep areas and display cases
- properly handles, operates, and maintains equipment
- performs other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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