Miami Cancer Institute Customer Care Agent, Oncology Customer Care, FT Shift Varies
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
remote work flexibility
Professional development opportunities
Employee assistance program
Job Description
This position offers a unique opportunity to become a vital part of a healthcare organization dedicated to delivering exceptional patient care and service excellence. The company operates within the healthcare industry and is committed to supporting patients of all ages, their families, and the broader community through compassionate and efficient communication and assistance. With a focus on professionalism and positive interpersonal skills, the organization values team members who can exhibit patience, empathy, and clarity in all interactions, ensuring each individual feels heard and supported. The work environment encourages continuous learning and development, promoting a culture where employees are empowered to... Show More
Job Requirements
- High school diploma or GED
- Minimum of two years customer service experience
- Basic computer knowledge
- Good command of written and verbal communication
- Ability to work well under pressure
- Home office environment that is noise and distraction free
- Basic technical skills for setting up equipment and troubleshooting
Job Qualifications
- High school diploma or GED
- Minimum of two years customer service experience
- Basic computer knowledge
- Good command of written and verbal communication
- Ability to work well under pressure
- Experience with Customer Relations Management (CRM) applications such as Salesforce preferred
- Familiarity with Electronic Medical Records (EMR) or scheduling systems preferred
Job Duties
- Operate telephone switchboard to relay incoming, outgoing, and interoffice calls
- Deliver exceptional customer service to all callers
- Accurately connect callers to the appropriate destinations
- Escalate consumer concerns across different communication channels
- Communicate effectively with patients, co-workers, department leads/supervisors, and managers
- Work from a home office environment that is noise and distraction free
- Set up equipment and perform basic troubleshooting when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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