Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,200.00 - $97,300.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Employee wellness programs
Job Description
Our esteemed hotel is a prominent establishment dedicated to delivering exceptional hospitality experiences to guests from diverse backgrounds. As a full-service hotel, it offers a range of accommodations and amenities designed to ensure comfort, convenience, and satisfaction. Committed to operational excellence, the hotel prides itself on outstanding guest services, well-maintained facilities, and a cooperative team environment that collectively drive the hotel’s success in a competitive market. Focused on upholding industry standards and exceeding guest expectations, the hotel actively fosters continuous improvement and innovation in all operational aspects, including front-of-house management, accommodation services, maintenance, and back-of-house areas.
This dynamic rol... Show More
This dynamic rol... Show More
Job Requirements
- Relevant hospitality or hotel management qualification
- Proven experience in hotel operations management
- Experience managing front office, accommodation, maintenance, and BOH operations
- Strong leadership and team management experience
- Ability to carry 10 lbs
- Ability to work flexible hours including weekends and evenings
- Proficiency in English
- Understanding of hotel legislation and compliance
- Strong organizational skills
- Excellent communication skills
Job Qualifications
- Excellent communication skills
- Strong interpersonal skills
- Organizational skills
- Commitment to superior customer service
- Proven record of meeting sales, customer service, and operations objectives
- Ability to influence and motivate a team
- Flexibility and creative problem-solving
- Strong initiative and self-motivation
- Fluency in English both verbal and non-verbal
- Appreciation and respect for workplace diversity
- Ability to handle pressure in a fast-paced environment
- Excellent management and leadership skills
- Availability to work days, evenings, and weekends as necessary
Job Duties
- Contribute to the overall profitability of the property
- Be aware of budget guidelines and assist in preparation of annual budgets
- Maintain highest quality standard of customer service
- Report accidents and incidents through correct communication channels
- Seek and implement better and new standards for the hotel
- Stay updated with all legislation related to the hotel
- Collaborate closely with all hotel departments
- Present professionally at all times
- Communicate staff handbook details to all departments
- Coordinate and conduct staff training focusing on front office, accommodation, and maintenance
- Manage and monitor Manager on Duty role and inform Managing Director of incidents
- Be a proactive manager
- Set, monitor, and maintain standards in main areas of responsibility
- Conduct weekly walk-throughs with management team and report maintenance needs
- Implement room quality audits with accommodation manager
- Conduct weekly CRM system meetings and produce reports
- Work with third-party operators and vendors
- Ensure correct staffing levels following budget guidelines
- Manage holidays within departments
- Produce and distribute weekly Manager on Duty schedule
- Maintain varied staff restaurant menus and condition
- Work with Engineering and Housekeeping managers to ensure BOH areas are maintained
- Host morning and operations meetings in absence of Managing Director
- Attend Executive Planning Committee monthly meetings
- Report maintenance issues through correct channels
- Ensure training records are updated and training objectives met
- Assist Managing Director with valet operations and standards
- Manage hotel lobby shop merchandise
- Manage the hotel VIP program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports hiring across hospitality industries.
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