Mgr Night Mgr BU EX - (Expired Job)

Houston, TX, USA|

This job is no longer active

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Job Overview

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

The hiring establishment is a reputable hotel committed to delivering exceptional hospitality experiences to its guests. Recognized for its warm service, comfortable accommodations, and attention to detail, the hotel operates with a strong dedication to maintaining high standards across all departments. As an essential player in the hospitality industry, this hotel values professionalism, teamwork, and guest satisfaction, striving to create a welcoming atmosphere for visitors from all over the world.

This role is for a Night Manager on Duty (MOD), a pivotal position responsible for overseeing all hotel operations during the overnight shift. The Night Manager ensures seamless coordination amon... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality management or similar role
Ability to work overnight shifts
Strong leadership and communication skills
Ability to handle emergencies and resolve conflicts calmly
Knowledge of safety and security procedures
Customer service experience

Job Qualifications

Proven experience in hotel management or supervisory role
Strong leadership and interpersonal skills
Excellent problem-solving and conflict resolution abilities
High level of guest service orientation
Ability to work independently during overnight shifts
Knowledge of hotel safety, security, and emergency protocols
Effective communication skills
Familiarity with hotel operations and department coordination

Job Duties

Serve as Night Manager on Duty (MOD), assuming full responsibility for hotel operations
Oversee and coordinate all overnight departmental functions, including Front Desk, Housekeeping, Maintenance, Security, and Food & Beverage (if applicable)
Ensure smooth shift transitions and communicate effectively with daytime management regarding overnight activities, incidents, and follow-ups
Monitor staffing levels, productivity, and performance of overnight team members
Address and resolve guest complaints, concerns, and service recovery situations promptly and professionally
Act as the primary point of contact for VIP guests and escalated guest issues
Ensure a high level of guest satisfaction by upholding brand standards and service expectations
Handle conflict resolution between guests and/or staff in a calm and professional manner
Respond to and manage all emergency situations including medical incidents, fire alarms, safety hazards, and security issues
Ensure compliance with hotel safety, security, and emergency procedures
Conduct nightly property walkthroughs to ensure guest safety, cleanliness, and security
Liaise with emergency services, law enforcement, or on-call management as required
Complete incident reports, shift logs, and other required documentation
Communicate significant operational or guest-related issues to senior management
Ensure the hotel is well-maintained, secure, and presentable throughout the night
Identify and report maintenance issues or safety hazards
Uphold all brand, service, and operational standards

Job Location

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