Job Overview
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring establishment is a reputable hotel committed to delivering exceptional hospitality experiences to its guests. Recognized for its warm service, comfortable accommodations, and attention to detail, the hotel operates with a strong dedication to maintaining high standards across all departments. As an essential player in the hospitality industry, this hotel values professionalism, teamwork, and guest satisfaction, striving to create a welcoming atmosphere for visitors from all over the world.
This role is for a Night Manager on Duty (MOD), a pivotal position responsible for overseeing all hotel operations during the overnight shift. The Night Manager ensures seamless coordination amon... Show More
This role is for a Night Manager on Duty (MOD), a pivotal position responsible for overseeing all hotel operations during the overnight shift. The Night Manager ensures seamless coordination amon... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality management or similar role
- Ability to work overnight shifts
- Strong leadership and communication skills
- Ability to handle emergencies and resolve conflicts calmly
- Knowledge of safety and security procedures
- Customer service experience
Job Qualifications
- Proven experience in hotel management or supervisory role
- Strong leadership and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- High level of guest service orientation
- Ability to work independently during overnight shifts
- Knowledge of hotel safety, security, and emergency protocols
- Effective communication skills
- Familiarity with hotel operations and department coordination
Job Duties
- Serve as Night Manager on Duty (MOD), assuming full responsibility for hotel operations
- Oversee and coordinate all overnight departmental functions, including Front Desk, Housekeeping, Maintenance, Security, and Food & Beverage (if applicable)
- Ensure smooth shift transitions and communicate effectively with daytime management regarding overnight activities, incidents, and follow-ups
- Monitor staffing levels, productivity, and performance of overnight team members
- Address and resolve guest complaints, concerns, and service recovery situations promptly and professionally
- Act as the primary point of contact for VIP guests and escalated guest issues
- Ensure a high level of guest satisfaction by upholding brand standards and service expectations
- Handle conflict resolution between guests and/or staff in a calm and professional manner
- Respond to and manage all emergency situations including medical incidents, fire alarms, safety hazards, and security issues
- Ensure compliance with hotel safety, security, and emergency procedures
- Conduct nightly property walkthroughs to ensure guest safety, cleanliness, and security
- Liaise with emergency services, law enforcement, or on-call management as required
- Complete incident reports, shift logs, and other required documentation
- Communicate significant operational or guest-related issues to senior management
- Ensure the hotel is well-maintained, secure, and presentable throughout the night
- Identify and report maintenance issues or safety hazards
- Uphold all brand, service, and operational standards
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Job Location
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