Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
401K Matching
flexible scheduling
Travel Discounts
Hotel Room Discounts
wellness programs
Paid Time Off
Job Description
Renaissance Honolulu is uniquely situated in the vibrant heart of Honolulu, offering guests the perfect blend of urban convenience and natural island beauty with breathtaking ocean views. As a prominent hotel under the esteemed Crescent Hotels & Resorts brand, Renaissance Honolulu represents a commitment to delivering exceptional hospitality experiences through a dedicated team of professionals. With a deep pride in service excellence, Crescent Hotels & Resorts fosters a supportive and inclusive environment for its associates, recognizing that the employees are the true stars behind every memorable guest experience. The company promotes a culture where associates are encouraged to bring their... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer-facing role preferably in hospitality
- Basic computer skills and familiarity with reservation or property management systems
- Ability to work flexible hours including weekends and holidays
- Strong attention to detail
- Good interpersonal and communication skills
- Ability to handle transactions accurately and responsibly
Job Qualifications
- Prior experience as a Front Desk Agent in a hotel or high-volume customer service environment
- Excellent customer service skills
- Strong computer proficiency
- Ability to work varied shifts including days, evenings, and weekends
- Team player with a positive attitude
- Knowledge of point-of-sale systems desirable
- Good communication and problem-solving skills
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information from the computer
- Confirm guest information and room rates
- Select and assign rooms
- Code electronic keys for guests
- Assist guests with check-out ensuring accurate billing and use of the point-of-sale system
- Handle money, process credit and debit card payments, accept and record various payment forms including gift certificates and cards
- Convert foreign currency and make change
- Demonstrate thorough knowledge of hotel room categories, rates, packages, promotions, and local area
- Answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and maximize room occupancy
- Respond to guest inquiries and requests in a timely and friendly manner
- Resolve guest complaints including researching and negotiating solutions for guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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