Mgr Front Office

Boulder, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $57,000.00 - $65,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

Flexible spending account

basic life insurance

Paid Time Off

Employee assistance program

Tuition Reimbursement

hotel discounts

Restaurant Discounts

RTD EcoPass

Job Description

The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder - Canyon Boulevard & 28th Street) is a uniquely Colorado crafted urban retreat located in the heart of Boulder, offering guests a blend of inspired hospitality and modern amenities. These properties stand out as a premier destination that embraces the spirit of the local community while providing exceptional service and comfort. With a contemporary design and a focus on detail, The Hiltons on Canyon attract travelers seeking both relaxation and the vibrant cultural experience Boulder has to offer. The establishments emphasize creating memorable guest experiences and fostering a welcoming... Show More

Job Requirements

High school diploma or equivalent
Minimum two years previous experience as front desk supervisor or four years front office experience
Strong knowledge of hotel front office procedures
Working knowledge of guest services and hotel operations
High school level math aptitude and cash handling experience
Experience in direct public contact and customer service
Fluent in oral and written English
Ability to manage multiple tasks and maintain organization
Ability to use tact in stressful situations

Job Qualifications

High school diploma or equivalent
Minimum two years experience as front desk supervisor or four years front office experience in hotel
Strong understanding of hotel front office procedures
Working knowledge of guest services, hotel policies, and operations
High school level mathematical aptitude and cash handling skills
Experience dealing directly with the public and customer service
Fluency in oral and written English
Ability to handle stressful customer service situations tactfully
Highly organized with attention to detail
Excellent communication and literacy skills

Job Duties

Greet and check-in arriving guests using manual and computerized methods
Facilitate guest check-out and close accounts accurately
Supervise front desk team performing cash handling and posting charges
Respond courteously to guest inquiries and accept reservations
Maintain good guest relations by providing information about local events and services
Operate PBX equipment for calls and wake-up scheduling
Coordinate guest service efforts including group arrivals, departures, and transportation
Assist with training, scheduling, and performance evaluations
Manage inventory and order supplies while minimizing expenses
Handle guest complaints promptly and professionally
Implement emergency procedures to protect guests and staff
Participate in hotel safety meetings and manager on duty program

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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