Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
hotel discounts
Restaurant Discounts
RTD EcoPass
Job Description
The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder - Canyon Boulevard & 28th Street) is a uniquely Colorado crafted urban retreat located in the heart of Boulder, offering guests a blend of inspired hospitality and modern amenities. These properties stand out as a premier destination that embraces the spirit of the local community while providing exceptional service and comfort. With a contemporary design and a focus on detail, The Hiltons on Canyon attract travelers seeking both relaxation and the vibrant cultural experience Boulder has to offer. The establishments emphasize creating memorable guest experiences and fostering a welcoming... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years previous experience as front desk supervisor or four years front office experience
- Strong knowledge of hotel front office procedures
- Working knowledge of guest services and hotel operations
- High school level math aptitude and cash handling experience
- Experience in direct public contact and customer service
- Fluent in oral and written English
- Ability to manage multiple tasks and maintain organization
- Ability to use tact in stressful situations
Job Qualifications
- High school diploma or equivalent
- Minimum two years experience as front desk supervisor or four years front office experience in hotel
- Strong understanding of hotel front office procedures
- Working knowledge of guest services, hotel policies, and operations
- High school level mathematical aptitude and cash handling skills
- Experience dealing directly with the public and customer service
- Fluency in oral and written English
- Ability to handle stressful customer service situations tactfully
- Highly organized with attention to detail
- Excellent communication and literacy skills
Job Duties
- Greet and check-in arriving guests using manual and computerized methods
- Facilitate guest check-out and close accounts accurately
- Supervise front desk team performing cash handling and posting charges
- Respond courteously to guest inquiries and accept reservations
- Maintain good guest relations by providing information about local events and services
- Operate PBX equipment for calls and wake-up scheduling
- Coordinate guest service efforts including group arrivals, departures, and transportation
- Assist with training, scheduling, and performance evaluations
- Manage inventory and order supplies while minimizing expenses
- Handle guest complaints promptly and professionally
- Implement emergency procedures to protect guests and staff
- Participate in hotel safety meetings and manager on duty program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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