METROLift Micro Transit Dispatcher (Fleet Experience Needed)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Flexible spending account
Job Description
The Metropolitan Transit Authority of Harris County, Texas, commonly referred to as METRO, is a major public transportation provider serving the Houston metropolitan area. Established with the mission to enhance mobility, METRO operates a comprehensive public transit system that includes buses, light rail, and paratransit services, catering to a diverse population including individuals with disabilities. As a government agency, METRO is committed to providing safe, efficient, and reliable transportation options while fostering community accessibility and sustainability. METRO’s commitment to operational excellence and customer service places it as one of the leading transit authorities in the region. The agency employs innovative... Show More
Job Requirements
- High school diploma or GED
- Minimum of three years related experience in customer service or call center environment
- Preferred experience in fleet dispatching or paratransit scheduling
- Knowledge of Houston street system
- Knowledge of radio communication procedures and terminology
- Good communication skills
- Proficiency with computers and related software
- Ability to handle high stress and multitasking
- Compliance with DOT and FTA drug and alcohol testing policies
Job Qualifications
- High school diploma or GED
- Minimum three years of related experience in customer service or call center environment
- Preferred experience in fleet dispatching or paratransit scheduling
- Knowledge of Houston street system
- Knowledge of radio communication procedures and terminology
- Good communication skills
- Strong decision-making abilities
- Proficiency with computer systems and dispatch software
Job Duties
- Oversees METROLift and curb2curb service delivery to include directing drivers, street supervisors and maintenance personnel while on the road
- Uses a PC based dispatching system and METRO’s Micro Transit On-Demand Dynamic software to track disabled patron pick-ups
- Monitors curb2curb service and METROLift’s Same Day Trip Program
- Identifies and assigns alternative vehicles to prevent or recover from service interruptions
- Communicates schedule updates and trip assignment changes to drivers
- Answers customer calls regarding trip verification, cancellations, and service information
- Documents customer interactions and schedule changes in the dispatch system
- Manages crisis calls and implements corrective action
- Monitors street issues to avoid delays and reports driver misconduct
- Reports vehicle breakdowns, accidents, and road calls to appropriate authorities
- Applies Safety Management System principles and promotes workplace safety
- Performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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