Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
competitive hourly wage
opportunities for growth
Direct access to executives
Job Description
Riverside Payments is a leading merchant processing company operating nationwide, renowned for working with thousands of merchants across the country and continually welcoming new merchants to its growing family. The company is recognized for its commitment to helping merchants save money by offering some of the most competitive rates in the merchant processing industry. Riverside Payments places high importance on understanding what motivates its employees and encourages personal growth and development, fostering an environment where team members can thrive and achieve their highest potential. The company's culture emphasizes supporting individuals to become the best versions of themselves, which has contributed... Show More
Job Requirements
- 2-3 years of experience in customer service related to concierge or onboarding roles
- Ability to manage a pipeline of multiple accounts effectively
- Excellent communication skills for making outbound calls
- Proficiency in CRM and HelpDesk software
- Strong skills in Google Drive and Microsoft Office
- Capacity to work in a fast-paced setting
- Flexibility and adaptability to changing tasks
- Bilingual ability in Spanish and English preferred but not required
Job Qualifications
- 2-3 years of experience in customer service in a concierge or onboarding type role
- Comfortable working in a fast-paced environment
- Willing to devise impactful solutions to customer issues while retaining customers
- Experience with CRMs or HelpDesk systems is an asset
- Proficient in Google Drive and Microsoft Suite
- Adaptable and agile to changing priorities
- Bilingual in Spanish and English is a significant advantage
Job Duties
- Oversee a pipeline of 30-40 accounts on a regular basis at different stages of the onboarding process
- Make on average 60-70 outbound calls on a daily basis, providing critical information to accounts about their onboarding status, gathering essential details to ensure smooth onboarding and a world-class customer experience
- Act as a point of deescalation for merchants and provide prompt and adequate solutions to their challenges
- Collaborate with all operations departments to act as a merchant advocate and ensure the delivery of promised service
- Humanize each account and build genuine connections with customers to add value to every interaction
- Properly document each merchant interaction in the CRM system and other tracking tools such as Google Sheets and VOIP systems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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