Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Mileage reimbursement
Team meetings
Training opportunities
Job Description
About Lorenz Clinic
Lorenz Clinic is a dedicated outpatient mental health care provider committed to delivering relational, systemic, and developmentally informed services to individuals and families. At the heart of Lorenz Clinic's mission is the belief that mental health care begins the moment someone walks through the door. With a focus on client dignity and social justice, the clinic fosters a supportive environment not only for patients but also for their families and the community it serves. Known for its compassionate approach, Lorenz Clinic is a place where professional care meets genuine human connection, and every staff member plays ... Show More
Job Requirements
- high school diploma or GED required
- minimum 1 year of experience in medical or mental health reception or administrative support
- clean criminal background check as required by law
- strong interpersonal boundaries and emotional maturity
- excellent verbal and written communication skills
- reliable and self-directed
- trustworthy with confidential and sensitive information
- committed to social justice and client dignity
- willingness to learn and uphold HIPAA standards and clinic policies
Job Qualifications
- high school diploma or GED required
- bachelor's degree in psychology, social work, business, or related field preferred
- minimum 1 year of experience in medical or mental health reception or administrative support
- clean criminal background check as required by law
- strong interpersonal boundaries and emotional maturity
- comfort interacting with individuals in distress
- excellent verbal and written communication skills
- reliable and self-directed
- able to manage tasks without constant supervision
- trustworthy with confidential and sensitive information
- committed to social justice and client dignity
- willingness to learn and uphold HIPAA standards and clinic policies
Job Duties
- prepare, organize, and maintain patient paperwork
- copy, fax, and file documents as needed
- maintain office supply inventory and place orders
- keep reception and lobby areas clean, organized, and welcoming
- monitor vendor services such as water delivery and shredding service
- process and distribute incoming and outgoing mail and faxes
- take and process credit card payments
- score and file outcome measures in compliance with Department of Health protocols
- maintain familiarity with health plan networks and basic insurance requirements
- answer general and new patient phone calls
- schedule new and existing patients using the EHR system
- manage patient check-ins and notify clinicians of arrivals
- handle confidential information with discretion
- make collections calls for delinquent accounts
- offer refreshments to clients when appropriate
- respond calmly and supportively to client needs in a fast-paced setting
- triage basic staff questions about clinic procedures
- assist in onboarding tasks for new hires as assigned
- support special projects such as preparing new clinic spaces including deliveries and marketing materials
- use personal vehicle for occasional site errands with mileage reimbursed
- attend occasional team meetings or trainings outside regular hours or site
- collaborate with other receptionists to provide coverage across locations if needed
- report site repair needs and contribute to continuous process improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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