Mental Health Receptionist

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Rotating Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Employee and dependent scholarship program

Retirement Plan

Job Description

The University of Nebraska-Lincoln (UNL) is a prestigious institution known for its commitment to academic excellence, innovation, and community engagement. Recognized consistently by Forbes as a top employer, UNL offers a welcoming and supportive work environment that emphasizes professional growth, employee well-being, and the opportunity to make a meaningful impact both within the university and the broader Nebraska community. As a leader in higher education, the university prides itself on its comprehensive benefits and dedication to fostering a collaborative workplace culture where employees are valued and empowered.

The Counseling and Psychological Service (CAPS) department at UNL plays a cr... Show More

Job Requirements

Associate's degree plus two years of full-time office work
Equivalent combination of education and experience may be considered
Demonstrated ability on and well-developed working knowledge of computer
Experience with Microsoft Word and Excel
Customer service experience and excellent interpersonal skills
Excellent organizational skills and attention to detail
Ability to prioritize work tasks
Effective communication skills
History of dependability in previous work
Ability to maintain predictable and reliable attendance
Ability to manage crisis situations
Ability to exercise good judgment and flexibility
Ability to maintain confidentiality

Job Qualifications

Associate's degree or equivalent combination of education and experience
Two years of full-time office work experience
Demonstrated ability and well-developed working knowledge of computers
Experience with Microsoft Word and Excel
Customer service experience with excellent interpersonal skills
Excellent organizational skills and attention to detail
Ability to prioritize work tasks
Effective communication skills
History of dependability in previous work
Ability to maintain predictable and reliable attendance
Ability to manage crisis situations
Ability to exercise good judgment and flexibility

Job Duties

Serve as first point of contact by greeting and welcoming patients and others in person or via telephone to CAPS department
Answer incoming calls professionally
schedule patient appointments in a complex electronic medical record
check in scheduled patients per established protocols
Assess and provide information to patients using good judgment while ensuring confidentiality
Process clinical data forms through electronic medical record software prior to appointments
Assist patients by answering questions related to clinical data forms professionally
Complete immediate re-booking of changed or cancelled appointments
Keep client electronic charts up to date
Accurately enter billing data based on clinical services
Utilize excellent communication skills to manage clientele and community
Exercise confidentiality around documentation and sharing of client information
Assist CAPS team with preparing psychoeducational materials and general correspondence
Act as liaison with other UNL departments, local hospitals and community agencies
Open and close reception and workroom area based on rotating schedule

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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