Mental Health Receptionist

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $1.00

Work Schedule

Rotating Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Employee scholarship program

Retirement Plan

Job Description

The University of Nebraska-Lincoln (UNL) is a distinguished educational institution known for its commitment to providing a supportive and inclusive work environment. Recognized consistently by Forbes as a top employer, UNL values professional growth opportunities and offers a comprehensive benefits package to its employees. The university prides itself on being more than just a workplace; it is a community where individuals can build meaningful careers while making a tangible impact on the state of Nebraska.

Within this esteemed institution, the Counseling and Psychological Services (CAPS) department plays a vital role in supporting the mental health and well-being of the universi... Show More

Job Requirements

Good customer service and interpersonal skills
strong organizational skills
attention to detail
ability to prioritize work assignments
exercise highest degree of confidentiality
ability to manage crisis situations
exercise good judgment
ability to be flexible
associate's degree or equivalent
two years of full-time office work or equivalent experience
proficiency with Microsoft Word and Excel
excellent communication skills
history of dependability
reliable attendance

Job Qualifications

Associate's degree plus two years of full-time office work or equivalent combination of education and experience
demonstrated ability and well-developed working knowledge of computers
experience with Microsoft Word and Excel
customer service experience
excellent interpersonal skills
ability to work with challenging clients
excellent organizational skills
attention to detail
ability to prioritize work tasks
effective communication skills
history of dependability
ability to maintain predictable and reliable attendance

Job Duties

Serve as the first point of contact by greeting and welcoming patients and others in person or via telephone to the Counseling and Psychological Services Department
answer incoming calls professionally
schedule patient appointments in a complex electronic medical record
check in scheduled patients per established protocols
assess and provide information to patients while ensuring confidentiality
process clinical data forms through electronic medical record software
assist patients with questions related to clinical data forms
complete immediate re-booking of changed or cancelled appointments
maintain up-to-date client electronic charts
accurately enter billing data based on clinical services
utilize excellent communication skills to manage clientele, UNL community, and guardians
be careful, thorough, and observant to details to prevent negative impacts on client care
exercise confidentiality in documentation and sharing of client information
assist CAPS team with psychoeducational materials and general correspondence
act as liaison with other UNL departments, local hospitals, and community agencies
open and close reception and workroom areas based on rotating schedule

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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