Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Notary services
Job Description
Ascend Federal Credit Union stands as the largest credit union in Middle Tennessee and ranks among the largest credit unions in the United States, managing assets exceeding $4 billion. Founded with a unique occupational-based field of membership, Ascend is dedicated to expanding and diversifying the select employee groups it serves. This strategic focus creates heightened security for both the credit union and its member-owners. With a robust workforce of approximately 650 employees, Ascend services more than 260,000 members through its 27 branch locations spread across Middle Tennessee, alongside a Regional Operations Center, Teller Center, and its Corporate Headquarters.
The organi... Show More
The organi... Show More
Job Requirements
- High school graduate or equivalent
- Ability to communicate with members, non-members, and co-workers in a positive, friendly manner
- Must present professional image
- Must be accurate in telephone and account transactions
- Working knowledge of Microsoft Office, especially Outlook
- Ability or willingness to be trained to operate office equipment, including computers, printers, calculators, fax machines, copiers, telephones, and cash advance machines
- Regular and reliable attendance
Job Qualifications
- High school graduate or equivalent
- Must be able to communicate positively and professionally with members, non-members, and co-workers
- Must present a professional image
- Must be accurate in all telephone and account maintenance transactions
- Working knowledge of Microsoft Office products, specifically Outlook
- Ability to operate or train to operate office equipment including computer terminals, receipt and check printers, calculators, fax machines, copiers, telephones, and cash advance machines
- Regular and reliable attendance required
Job Duties
- Greet members and non-members, ascertain their needs, update the lobby traffic log and hand off the member to the appropriate service representative or assist with Teller Services experience
- Assist members and non-members with inquiries and provide general information about the credit union
- Answer telephone and take messages or route calls to appropriate personnel
- Provide account information such as balances, cleared check information, deposits, withdrawals, transfers, checks returned, and check verification
- Post transactions that cannot be handled through Teller Services including credit card cash advances, cashier's checks, and coin machine vouchers
- Assist with transactions during ITM downtime and troubleshoot ITM issues
- Assist members and non-members with self-service coin machines if applicable
- Help members complete paperwork and set up for services, explain services, and demonstrate their use
- Issue instant issue cards via Card Wizard Instant Issue system
- Manage mail and courier work
- Perform administrative duties including ordering checks, processing address changes, preparing stop payments, ordering statement copies, issuing direct deposit and proof of account letters
- Follow policies related to Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program, and Office of Foreign Assets Control daily for compliance
- Provide notary services if applicable
- Read internal publications and perform other assigned duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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