Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Employee Discounts
Professional development opportunities
Job Description
Ascend Federal Credit Union is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with assets totaling over $4 billion. Established to serve a wide and diverse select employee group, Ascend prides itself on its strong occupational-based field of membership. This strategic focus not only ensures stability and security for the credit union itself but also provides a robust membership base of over 260,000 members across 28 locations throughout Middle Tennessee. These locations include branch offices, a Regional Operations Center, a Teller Center, and the Corporate Headquarters, all managed by approximately... Show More
Job Requirements
- High school graduate or equivalent
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Attention to detail and accuracy in transaction processing
- Proficiency with Microsoft Office, especially Outlook
- Ability to learn and operate office and banking equipment
- Consistent and reliable attendance
- Ability to follow regulatory compliance and confidentiality guidelines
Job Qualifications
- High school graduate or equivalent
- Able to communicate with members, non-members, and co-workers in a positive, friendly manner
- Present a professional image
- Accurate in all telephone and account maintenance transactions
- Working knowledge of Microsoft Office products, specifically Outlook
- Ability to operate or be trained to operate related office equipment including computer terminal, receipt and check printers, calculator, fax machine, copier, telephone, and cash advance machine
- Regular and reliable attendance
Job Duties
- Greet members and non-members, ascertain their needs, update the lobby traffic log to ensure the proper personnel are alerted, and warmly handoff the member to the appropriate service representative or assist them with the Teller Services experience, if needed
- Assist members and non-members with inquiries and provide general information regarding the credit union
- Answer telephone and take message or route call to appropriate personnel
- Provide account information requested by members such as account balance, cleared check information, deposits, withdrawals, transfers, checks returned, check verification
- Post requested transactions that cannot be handled through Teller Services including credit card cash advances, cashier's checks and coin machine vouchers
- Assist with transactions if member traffic warrants or during ITM downtime
- Troubleshoot ITM issues and complete ITM disputes as needed
- Assist members and non-members with self-service coin machine if applicable to the branch location
- Assist members in completing appropriate paperwork and set-up for services
- Explain services to the member and demonstrate the use of the service
- Issue instant issue cards via Card Wizard Instant Issue system
- Assist with mail and courier work
- Other duties include ordering checks, processing and maintenance change of addresses, preparing stop payments, ordering copies of statements and checks, issue direct deposit letters and proof of account letters
- Follow policies and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations
- Provide notary service (if applicable)
- Read all internal publications including HUB and Possibilities
- Perform other duties as required or assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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