Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
bonus program
Job Description
The Houston Texans are a professional American football team based in Houston, Texas, competing in the National Football League (NFL). Established as the league's 32nd franchise, the Texans have grown into a respected team with a devoted fan base and a culture that emphasizes core values such as dedication, teamwork, discipline, and excellence. The organization is deeply committed to community engagement and providing an exceptional experience to its supporters. The Texans pride themselves on nurturing a culture where the best and brightest professionals thrive, focusing on character, integrity, and a passion for winning.
Currently, the Houston Texans are seeking... Show More
Currently, the Houston Texans are seeking... Show More
Job Requirements
- High School Diploma required
- Minimum three (3) years customer service management experience required
- Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel
- therefore, many job responsibilities must be physically performed in the Club’s offices on a regular basis and not in a telecommuting manner
- Bachelor’s degree from a four-year accredited college or university preferred
Job Qualifications
- Bachelor’s degree from a four-year accredited college or university preferred
- Strong desire to provide highest level of customer service to all fans
- Ability to motivate staff to deliver high level service and drive results
- Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment
- Ability to prioritize and manage diverse and multiple projects with a high degree of accuracy
- Effective verbal, written and interpersonal communications
- Must be able to maintain confidential information
- Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization
- Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities
- Proficiency in use of Microsoft Office software applications
Job Duties
- Build strong meaningful relationships with Season Ticket Members (STM) and connect year-round with season ticket base to help build loyalty
- Host meaningful and compelling non-gameday events for STM
- Manage membership advisors to service and retain Season Ticket Members
- Develop programs for STM to keep members engaged and get value from their membership
- Create and manage webpage to be used for Texans 365 program
- Respond to and resolve issues occurring on event days
- Establish strong follow up programs for service recovery
- Work with all ticket members to ensure their visits are enjoyable and problem-free
- Work on the annual season ticket upgrade process
- Manage customer service issues around all marketing and ticketing events, initiatives and programs including but not limited to Draft Day, STM events, marketing events, tickets for youth and other special programs
- Visit season ticket members in person to deliver tickets and handle customer concerns
- Respond in a timely manner to season ticket correspondence, inquiry forms and surveys
- Perform various other tasks that may be assigned from time to time by the VP, Ticket Sales, Service and Operations and Director of Membership Services
- Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel
- therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Post restaurant and hotel jobs on OysterLink.
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