Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
Job Description
The Houston Texans are a professional American football team based in Houston, Texas, playing in the National Football League (NFL). Known for their commitment to excellence and dedication to building a winning culture, the Texans are actively seeking a Membership Services Manager to join their team during this significant season of growth. The organization prides itself on attracting the best and brightest professionals by fostering core values such as character, hard work, discipline, and teamwork. The Texans reward performance and demand total commitment to excellence and a will to win in all facets of the organization.
The Membership Services Man... Show More
The Membership Services Man... Show More
Job Requirements
- Bachelor's degree from a four-year accredited college or university preferred
- High school diploma required
- Minimum three years of customer service management experience required
- Must be able to maintain confidential information
- Ability to prioritize and manage multiple tasks
- Ability to work in a fast-paced, high-energy environment
- Ability to perform routine face-to-face interaction in Club offices
- Ability to travel for member visits and partner meetings
- Strong desire to provide highest level of customer service
- Ability to motivate staff to deliver high-level service and drive results
Job Qualifications
- Bachelor's degree from a four-year accredited college or university preferred
- High school diploma required
- Minimum three years of customer service management experience required
- Strong organizational and time management skills
- Effective verbal, written, and interpersonal communication skills
- Proficiency in Microsoft Office software applications
- Ability to maintain confidential and proprietary information
- Excellent attention to detail
- Strong interpersonal skills with the ability to develop solid working relationships at all organizational levels
- Ability to prioritize and manage diverse and multiple projects with accuracy
Job Duties
- Build strong meaningful relationships with season ticket members and connect year-round to help build loyalty
- Host meaningful and compelling non-gameday events for season ticket members
- Manage membership advisors to service and retain season ticket members
- Develop programs for season ticket members to keep them engaged and maximize membership value
- Create and manage the Texans 365 program webpage
- Respond to and resolve issues occurring on event days and establish follow-up programs for service recovery
- Work with all ticket members to ensure enjoyable and problem-free visits
- Manage the annual season ticket upgrade process
- Handle customer service issues related to marketing and ticketing events, initiatives, and programs
- Visit season ticket members in person to deliver tickets and address concerns
- Respond promptly to season ticket correspondence, inquiry forms, and surveys
- Perform additional tasks as assigned by the VP of Ticket Sales, Service and Operations and Director of Membership Services
- Maintain routine face-to-face interaction within the Club’s offices, with frequent visits to partner offices and other locations as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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