Membership Service Associate (Front Desk Staff) - St Charles YMCA
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Benefits
403(b) retirement savings
20% Discount on tuition at Missouri Baptist University
Free individual membership to YMCA nationwide
Discounts on YMCA programs
Discounts on YMCA Childcare
Job Description
The Gateway Region YMCA is a well-established nonprofit organization dedicated to strengthening the community through fostering youth development, healthy living, and social responsibility. As a vital member of the YMCA network, the Gateway Region YMCA is committed to providing inclusive programs and services that support individuals and families from diverse backgrounds. Known for its welcoming environment and strong community ties, the YMCA offers opportunities for personal growth and development for both its members and its staff. The organization places a high value on teamwork, diversity, and continuous improvement, making it a rewarding place to work and contribute to society.
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Job Requirements
- High school diploma and or GED required
- Excellent interpersonal and problem solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience
- Basic knowledge of computers
Job Qualifications
- High school diploma or GED
- Previous customer service, sales or related experience
- Basic knowledge of computers
- Excellent interpersonal and problem solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Job Duties
- Partner with the branch management team to implement membership policies and systems that support branch membership, program and marketing objectives
- Enter membership and program registration data into HRIS operating system
- Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch
- Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
- Participate and recruit participants for member challenges also known as member visit drivers
- Suggest procedures or standards to improve efficiency and productivity at the Welcome Center
- Ensures established processes for touring and following up with membership inquiries are followed
- Assist with the attainment of membership department strategic plan goals
- Provide feedback and offer solutions regarding gaps in service and member concerns
- Work continually towards self-development to stay current on customer service, sales, and Leader procedures and practices
- Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
- Effectively handle conflict and member complaints, with the support of the center Membership Director
- Performs all other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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