Membership Service Associate (Front Desk Staff) - South City YMCA
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
403(b) retirement savings
Retirement fund
Tuition Discount
Free membership
Program discounts
Childcare discounts
Job Description
The Gateway Region YMCA is a renowned nonprofit organization that provides a wide range of community services and recreational programs aimed at improving the health and well-being of individuals and families in the region. As a branch of the larger YMCA network, the Gateway Region YMCA is committed to fostering a welcoming environment that supports diversity and inclusion, offering programs that cater to all age groups and backgrounds. The organization stands out for its dedication to youth development, healthy living, and social responsibility, making a positive impact on the community through various initiatives and member-focused activities.
This particular rol... Show More
This particular rol... Show More
Job Requirements
- High school diploma and or GED required
- Previous customer service, sales or related experience
- Basic knowledge of computers
- Excellent interpersonal and problem solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Job Qualifications
- High school diploma and or GED required
- Excellent interpersonal and problem solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience
- Basic knowledge of computers
Job Duties
- Partner with the branch management team to implement membership policies and systems that support branch membership, program and marketing objectives
- Enter membership and program registration data into HRIS operating system
- Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch
- Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
- Participate and recruit participants for member challenges also known as member visit drivers
- Suggest procedures or standards to improve efficiency and productivity at the Welcome Center
- Ensure established processes for touring and following up with membership inquiries are followed
- Assist with the attainment of membership department strategic plan goals
- Provide feedback and offer solutions regarding gaps in service and/or member concerns
- Work continually towards self-development to stay current on customer service, sales, and Leader procedures and practices
- Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
- Effectively handle conflict and member complaints with the support of the center Membership Director
- Perform all other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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