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Membership Service Associate (Front Desk Staff) - O'Fallon MO YMCA
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Benefits
403(b) retirement savings
20% Discount on tuition at Missouri Baptist University
Free individual membership to YMCA nationwide
Discounts on YMCA programs
Discounts on YMCA Childcare
Job Description
The Gateway Region YMCA is a well-established nonprofit organization dedicated to strengthening the community through promoting youth development, healthy living, and social responsibility. As part of a nationwide association, this YMCA branch serves a diverse population, fostering an inclusive environment where all individuals from various backgrounds and walks of life can come together, grow, and thrive. The organization offers a variety of programs including fitness and wellness activities, educational workshops, childcare, and social events, which contribute to the overall health and vibrancy of the community. Committed to upholding values of respect, responsibility, honesty, and caring, the Gateway Region YMCA not... Show More
Job Requirements
- High school diploma and or GED required
- Previous customer service, sales or related experience
- Basic knowledge of computers
- Excellent interpersonal and problem solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Job Qualifications
- High school diploma and or GED required
- Excellent interpersonal and problem solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience
- Basic knowledge of computers
Job Duties
- Partner with the branch management team to implement membership policies and systems supporting branch membership, program and marketing objectives
- Enter membership and program registration data into HRIS operating system
- Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch
- Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
- Participate and recruit participants for member challenges also known as member visit drivers
- Suggest procedures or standards to improve efficiency and productivity at the Welcome Center
- Ensures established processes for touring and following up with membership inquiries are followed
- Assist with the attainment of membership department strategic plan goals
- Provide feedback and offer solutions regarding gaps in service and or member concerns
- Work continually towards self-development to stay current on customer service, sales, and Leader procedures and practices
- Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
- Effectively handle conflict and member complaints, with the support of the center Membership Director
- Performs all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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