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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $61,000.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Parental leave
Professional development assistance
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
The North Carolina Arboretum is a renowned 434-acre public garden affiliated with the University of North Carolina, offering a diverse array of indoor and outdoor exhibits, educational programs, plant-centered research, and economic development initiatives. As a hub for environmental education and horticultural innovation, the Arboretum serves to cultivate connections between people and plants, fostering a deeper appreciation for nature through its vibrant community activities and sustainable practices. The North Carolina Arboretum Society (TNCAS), a dedicated 501(c)(3) nonprofit organization, supports this mission by managing individual, foundation, and corporate giving programs, retail operations, volunteer efforts, marketing, fee-based educational activities, exhibitions, and green... Show More
Job Requirements
- Graduation from college in a related field such as marketing, communication or hospitality
- minimum five years membership-related experience including acquisition, retention, and upgrades
- knowledge and experience with Tessitura or similar donor database software
- proficiency in Microsoft Office and email marketing software
- strong technical knowledge of database management and data integrity
- exceptional project management skills
- excellent member service and communication skills
- ability to manage team and collaborate effectively
- ability to work in office and occasionally outdoor garden environments
- ability to lift 25 pounds occasionally
Job Qualifications
- Bachelor's degree in marketing, communication, hospitality or related field
- minimum five years of membership-related experience including acquisition, retention, and upgrades
- proficiency with Tessitura or similar CRM software
- experience in public gardens preferred
- strong organizational, communication and interpersonal skills
- project management expertise
- ability to handle sensitive information with discretion
- supervisory experience
Job Duties
- Develop and implement membership retention and acquisition strategies
- respond to member inquiries promptly and efficiently
- coordinate customer service efforts including record reconciliation and membership request processing
- plan and manage membership events and campaigns
- lead and train membership team members and volunteers
- use Tessitura to track revenue, membership data and generate reports
- collaborate with marketing on multi-channel communication efforts including newsletters and email campaigns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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