HHC Seagate Hamlet LLC

Membership Experience Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule

Job Description

Seagate Golf Club is a prestigious private golf club known for its dedication to exceptional member experiences and vibrant community atmosphere. Located in a scenic environment that combines the charm of a high-end country club with the excitement of dynamic social and recreational activities, Seagate Golf Club has established itself as a premier destination for members seeking both relaxation and engagement. The club offers a broad range of amenities including a top-rated golf course, spa, culinary experiences, fitness and racquets facilities, beach club access, and much more, ensuring that members have access to an array of first-class services. With a... Show More

Job Requirements

  • Minimum of two years of prior experience in a country club or hotel environment, with high-end customer service experience required
  • Demonstrated ability to plan and execute events
  • Strong organizational, communication, presentation, documentation, project management, and interpersonal skills
  • Proficiency in MS Office applications: Word, Excel, PowerPoint, and Publisher
  • Creative and innovative thinker with the ability to adapt strategies as needed
  • Must have strong time management skills, be extremely well organized, and able to work well under deadlines and independently
  • Basic marketing design knowledge (e.g., Canva, Photoshop, InDesign)
  • Ability to stand and walk for extended periods during club tours and events
  • Capable of lifting and carrying marketing materials and equipment up to 25 pounds
  • Flexibility to work evenings and weekends as needed for club events and meetings
  • Ability to work in a variety of conditions

Job Qualifications

  • Minimum of two years of experience in a country club or hotel environment
  • Experience in event planning and execution
  • High-end customer service experience
  • Strong communication and interpersonal skills
  • Proficiency with Microsoft Office applications
  • Basic knowledge of marketing design tools such as Canva, Photoshop, or InDesign
  • Excellent organizational and time management abilities
  • Ability to work independently and handle multiple tasks
  • Ability to engage with diverse personality types effectively
  • Positive and professional demeanor

Job Duties

  • Plan, coordinate, and execute the Seagate Members comprehensive annual programming calendar, including a robust schedule of events, holidays, and monthly activities for members and guests
  • Collaborate with the VP of Membership Sales and Development on the planning and execution of the monthly activity schedule, coordinating with operating departments (Spa, Culinary, Golf, Racquets, Fitness, Beach Club, etc) to ensure a robust and timely daily schedule of classes and activities
  • Support the planning and development of the annual special events and holiday calendar
  • Coordinate across all departments to ensure the seamless delivery and execution of all special events for guests and members
  • Create Banquet Event Orders (BEOs) for all events and resumes for larger events and holidays, ensuring clear and timely communication across all properties
  • Manage the ticketing process for all events and coordinate efficient guest/member check-in procedures
  • Maintain accurate financial and program records related to Member activities and events
  • Plan and attend member events to build relationships and ensure a high-quality experience
  • Engage with individual club members as needed to instill confidence and encourage club membership promotion
  • Support membership processes and collaborate closely with the VP of Membership Sales and Development
  • Develop and ensure consistent adherence to procedures for processing prospective member applications
  • Plan and implement strategies to achieve club membership goals
  • Build rapport with membership directors and key contacts at other local country clubs
  • Maintain a professional appearance and demeanor, exhibiting high energy and a positive attitude
  • Stay well-organized, service-oriented, and adept at multitasking, adapting to constant changes with flexibility and resilience
  • Establish rapport with diverse personality types
  • Exhibit excellent verbal and written communication skills
  • Utilize Microsoft Word, Excel, and other basic internet and computer skills proficiently
  • Perform other duties as necessary to support the Membership Department and overall club operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

OysterLink is built for hospitality recruitment.

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