Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Opportunities for advancement
Job Description
The YMCA is a well-established non-profit organization dedicated to fostering community development, promoting healthy living, and nurturing the potential of children and families. It functions as a dynamic and diverse human service organization with a legacy of positive impact on communities nationwide. Known for its commitment to social responsibility and inclusivity, the Y offers a welcoming environment where individuals can belong, grow, and thrive. The YMCA's mission centers on strengthening communities through purposeful, intentional efforts led by passionate staff and volunteers alike. The organization thrives on a culture that values genuineness, hopefulness, nurturing, and determination, helping members realize their full... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or sales
- Ability to work flexible hours including evenings, weekends and holidays
- Strong interpersonal and communication skills
- Ability to handle confidential information responsibly
- Basic computer proficiency including Microsoft Office Suite and Google Documents
- Ability to multitask and manage time effectively
- Ability to lift up to 50 pounds
- Must successfully pass background check and other screening procedures as required
- Commitment to the YMCA mission and values
Job Qualifications
- Excellent verbal, interpersonal and problem-solving skills
- Ability to work in a fast-paced and constantly-changing environment
- Ability to multitask
- Ability to set priorities and manage multiple concurrent tasks
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Ability to handle conflict professionally and manage conflict resolution in a timely manner
- Previous customer service, sales or related experience
- Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents
- High attention to accuracy and detail
- Must be able to work flexible hours including evenings, weekends, and holidays
- Former YMCA experience utilizing SGA Sales preferred
Job Duties
- Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals as directed by the Regional Membership Director
- Creates a member-focused culture and models relationship-building skills including Listen First and the YMCA of South Hampton Roads Service Creed in all interactions
- Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction
- Promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales
- Coordinates program registration, including logistics to support phone, walk-in and web registration
- Ensures proper implementation of member service procedures
- reviews and updates membership procedures and communicates changes to staff
- coordinates with the Resource Operations Center as necessary on financial transactions
- Assists in organizing membership events at the YMCA and occasionally represents the YMCA at community events to promote the YMCA
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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