Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Health Insurance
employee training
Opportunities for advancement
Paid Time Off
flexible scheduling
Retirement Plan
Job Description
The YMCA of South Hampton Roads is a renowned human service organization dedicated to nurturing the potential of children and fostering healthy living while promoting a strong sense of social responsibility within the community. As a dynamic and diverse institution, the YMCA serves as a welcoming space where individuals from all walks of life can come together, belong, and grow. The YMCA is deeply committed to creating positive changes by strengthening communities with intentionality and purpose each day. This nonprofit organization has a rich history of making a lasting impact in its community, driven by its mission to provide high-quality... Show More
Job Requirements
- Requires a person of maturity and good judgment, who can operate with a minimum of guidance from the Engagement Director
- requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues
- requires effective team-building and team leadership skills
- must maintain cooperative, functional relationships with senior leadership team, peers, and subordinates
- must maintain positive, energetic attitude toward YMCA work, goals, and values
- performs the duties of direct reports as needed
Job Qualifications
- Excellent verbal, interpersonal and problem-solving skills
- ability to work in a fast-paced and constantly-changing environment
- ability to multitask
- ability to set priorities and manage multiple concurrent tasks
- ability to relate effectively to diverse groups of people from all social and economic segments of the community
- ability to handle conflict professionally and manage conflict resolution in a timely manner
- previous customer service, sales or related experience
- strong knowledge of computer operations, Microsoft Office Suite, and Google Documents
- high attention to accuracy and detail
- must be able to work flexible hours including evenings, weekends, and holidays
- former YMCA experience utilizing SGA Sales preferred
Job Duties
- Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals as directed by the Regional Membership Director
- creates a member-focused culture and models relationship-building skills including Listen First and the YMCA of South Hampton Roads Service Creed in all interactions
- fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction
- promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales
- coordinates program registration, including logistics to support phone, walk-in and web registration
- ensures proper implementation of member service procedures
- reviews and updates membership procedures and communicates changes to staff
- coordinates with the Resource Operations Center as necessary on financial transactions
- assists in organizing membership events at the YMCA and occasionally represents the YMCA at community events to promote the YMCA
- participates in staff meetings and/or related meetings as requested
- completes employee training as required, including New Staff Orientation, Blood Bourne Pathogens and Child Abuse Prevention, among others
- follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and state licensing standards where applicable
- makes ADA accommodations where appropriate
- maintains the program site, equipment, YMCA COVID-19 sanitation and standards, and required program records
- assists in all areas as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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