Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Free YMCA membership at all locations
Health Insurance
long-term disability insurance
Life insurance
Employer contributions to 401A retirement
403B retirement plan
50% discount on YMCA child care and camp programs
Job Description
The YMCA of South Hampton Roads is a well-established nonprofit organization dedicated to strengthening communities by promoting youth development, healthy living, and social responsibility. This regional Y chapter offers a wide range of programs and services aimed at fostering a safe, inclusive, and nurturing environment for families and individuals of all ages. With a strong commitment to its mission and core values, the YMCA serves as a vital community resource where members can belong, become, and thrive. The organization emphasizes welcoming all individuals, embracing diversity, and supporting personal growth with genuine care and hopefulness. Their determined approach makes them a... Show More
Job Requirements
- Must be able to lift and pull 50 pounds
- must be able to stand or sit for long periods of time
- must be able to sit, stand, stoop, kneel, run and climb unassisted
- must be physically able to successfully complete required certifications
- must be able to perform the duties of direct reports
Job Qualifications
- Minimum two years experience as a coordinator or supervisor of membership and/or child care programs
- strong management and development skills to facilitate positive relationships with participants, members, staff and volunteers
- minimum of 21 years of age
- degree preferred in Business, Early Childhood Education or related field or working towards a degree in the above areas
Job Duties
- Supports association's goals and objectives
- fiscal management in all areas of responsibility
- plans, develops and implements programming for Stay and Play, Interactive Zone, Youth and Family Programs and related programs
- implements sales and membership strategies provided by the Regional Membership Director that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals
- communicates the YMCA mission and objectives to the community
- participates in assigned aspects of the Annual Giving Campaign
- supports the Executive Director by managing and providing leadership to Membership, Youth Programs, Family Programs, Stay ‘N Play and Interactive Zone areas
- provides direct service in Membership, Youth Programs, Family Programs, Stay ‘N Play and Interactive Zone areas
- supervision of the Membership Experience Leader, Family Programs, Stay ‘N Play, Interactive Zone and Birthday Party rentals teams to ensure members and prospects receive exemplary customer service during all interactions
- schedules personnel as needed to maintain excellent sales and service standards
- works a flexible schedule including covering staff shortages to ensure that Centers are properly staffed
- problem solves challenging situations and think of creative solutions to solve problems
- suggests innovative ways to meet sales goals
- promotes program and membership enrollment during interactions with existing and potential members in conjunction with marketing efforts to maximize sales
- coordinates program registration, including logistics to support phone, walk-in and web registration
- ensures proper implementation of member service procedures
- reviews and updates membership procedures and communicates changes to staff
- coordinates with the Resource Operations Center (ROC) as necessary on financial transactions
- organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
- plans, develops and implements programming for Stay and Play, Interactive Zone, Youth and Family Programs and related programs
- communicates the YMCA mission and objectives to the community
- participates in assigned aspects of the Annual Giving Campaign
- provides strong fiscal management in all areas of responsibility including the structuring and implementation of youth and family programs at Blocker Family YMCA
- responsible for payroll and schedules of staff within the program areas listed above along with the assistance of the Executive Director
- monitors the achievements of established program objectives and exercise appropriate action to assure the achievements of the objectives are the highest quality programs and services
- purchases, keeps inventory and delivery of all program related supplies
- program promotion and increasing enrollment numbers in all youth development and family programs, which includes the distribution of marketing materials
- ensures adherence to the YMCA of South Hampton Roads quality program guidelines
- participates in association Design Teams and training as well as family center staff, program and department meetings
- conducts staff training and evaluations and assists in the recruitment and supervision of all staff and volunteers in related programs
- responsible for the overall safety, cleanliness and function of all related facilities and equipment
- ensures all program operations are consistent with association procedures, including emergency, insurance, accident, purchasing, personnel, accounting and other administrative systems
- maintains confidentiality and professionalism at all times, to include being a good role model by promoting healthy living and exceeding dress code at all times
- all other job duties assigned by the Executive Director
- participate in a successful Annual Support Campaign
- active leadership required in staff giving and community gifts division
- communicates the YMCA mission and objectives to the community
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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