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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $23.00
Work Schedule
Standard Hours
Flexible
Benefits
Fair wages
Safe working environment
exposure to a national market
Energetic team-oriented work atmosphere
Employee Meals
Opportunities of promotion from within
401k Retirement Plan
Health Insurance
Dental Insurance
Employer Paid Life Insurance
Disability program
Educational funding
Scholarship Opportunities
Job Description
The Union League of Philadelphia is a prestigious private club known for its rich history and commitment to providing exceptional experiences to its members. Established with a tradition of excellence, this distinguished club combines a classic ambiance with modern amenities to serve a diverse, engaged membership base. Located in the heart of Philadelphia, The Union League offers a range of social, cultural, and dining activities designed to foster community and networking among professionals, families, and civic leaders. The organization prides itself on its high standards of service, exclusivity, and personalized member engagement, making each member feel valued and integral to... Show More
Job Requirements
- Bachelor's degree
- exceptional attention to detail
- strong organizational skills
- excellent written and verbal communication
- proficiency in Microsoft Office Suite
- ability to work with multiple databases
- strong customer service orientation
- professional appearance and demeanor
- strong note-taking skills
- ability to handle confidential information
- high standard for data entry
- flexibility to work occasional evening hours
Job Qualifications
- Bachelor's degree required
- exceptional attention to detail with strong organizational and time-management skills
- excellent written and verbal communication abilities
- proficiency in Microsoft Office Suite and comfort working across multiple databases and systems
- strong customer service mindset with a professional appearance and demeanor
- strong note-taking and recordkeeping skills
- ability to handle confidential information with discretion and professionalism
- efficient, accurate, and detail-oriented with a high standard for data entry
- flexible and adaptable, including availability to work occasional evenings for membership events
Job Duties
- Answer and route general membership phone calls and emails via the main phone line, membership line, and shared inboxes
- support members with billing questions, website and mobile app access, event reservations, and account updates
- maintain regular communication with prospective members, candidates, new and existing members, VIPs, and club leadership
- maintain accurate member records, ensure data consistency across systems, and troubleshoot discrepancies
- manage document archiving and records maintenance, including DocuWare indexing and upkeep
- maintain working knowledge of membership categories, dues structures, and eligibility rules
- assist with event preparation and materials
- coordinate birthday communications and assist with member mailings and gift initiatives
- manage the Member Relations Committee through logistics, data preparation, and correspondence
- assist with annual member events, billing updates, and department-wide projects
- coordinate with other departments to ensure member requests and special accommodations are addressed
- log and track gifts, surprises, or personalized member experiences
- assist with setting up and maintaining member directories or contact lists for internal use
- help implement new processes or technology upgrades related to membership systems such as Salesforce and DocuWare
- assist with special projects as assigned, supporting departmental initiatives and strategic priorities
- assist with physical mailings
- attend and actively participate in prospective member receptions, admissions interviews, new member orientations, and new member induction dinners (evening hours on a rotating basis)
- support event preparation and setup, including nametags, materials, and attendance tracking
- manage birthday cards and emails, including maintaining monthly lists and sending weekly birthday updates to executive staff
- review and assist with Banner and Bulletin edits as needed
- track attendance and growth trends for recurring membership events to provide feedback to club leadership
- support the admissions process by preparing candidate profiles, organizing and reviewing documentation for the Admissions Committee, and ensuring all relevant information and records are complete and ready for evaluation
- support the onboarding of new members by preparing welcome packets, coordinating gifts, and ensuring all materials are ready for orientation and first interactions with the League
- manage the Member Relations Committee, including meeting invitations, data preparation, setup, minutes, and billing
- coordinate the annual Member Relations Holiday Party, including planning, RSVPs, and execution
- provide tours and general membership information as needed
- work with team members and Vice Presidents to organize committees for the upcoming year, including roll-offs, appointments, and thank-you correspondence
- cross-train within the Membership Department to support coverage and continuity
- participate in cross-training and special projects with opportunities for growth and expanded responsibility
- support updates of member recognition programs
- attend and work annual required events specific to The Union League's member events such as New Year's Day and Fall Ball
- work within the Membership Department on special projects to be determined
- assist team with sending annual appointment and recognition letters for various committees
- support the planning and execution of the Membership Anniversary Reception
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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