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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
The Biltmore Hotel is a renowned luxury establishment known for providing exceptional hospitality services and an unparalleled guest experience. Established in a prime location, the hotel strives to maintain the highest standards of service while continuously evolving to meet the changing needs of its clientele. With a rich history and a commitment to excellence, the Biltmore Hotel combines elegance with modern amenities to offer guests a memorable stay. The hotel is dedicated to fostering a positive work environment where its employees can thrive and contribute to the organization's success. It embraces diversity, equal opportunity, and supports the professional growth of... Show More
Job Requirements
- High school diploma required
- Minimum one year of administrative experience
- Preferably one year experience in marketing, sales, or hospitality
- Must speak, read, write, and understand English
- Excellent attention to detail, speed, and accuracy
- Ability to prioritize and organize tasks
- Strong problem-solving skills and good judgment
- Ability to follow directions thoroughly
- Understanding of guest service needs
- Ability to work as part of a team
- Ability to work with minimal supervision
- Maintain confidentiality of guest information
- Moderate to advanced computer skills
- Ability to work in a dynamic, changing environment
- Capable of multitasking
- Proficient in Microsoft Word, Excel, Outlook, Adobe InDesign, and Photoshop
- Physical ability to lift or move up to 50 pounds
- Able to stand, sit, or walk for extended periods
- Ability to reach, bend, twist, pull and stoop
- Ability to climb ladders if necessary
- Effective communication, hearing, and visual skills
- Ability to focus on computer screens for long durations
- Able to adapt to moderate indoor temperatures
Job Qualifications
- High school diploma required
- Some college preferred
- Minimum one year of administrative experience required
- Minimum one year experience in marketing, sales, and/or hospitality preferred
- Must speak, read, write, and understand English
- Must possess advanced computer skills including Microsoft Word, Excel, Outlook, Adobe InDesign, and Photoshop
- Ability to multitask effectively
- Excellent communication and organizational skills
- Ability to work cohesively in a team and independently
- Strong customer service orientation
- Ability to maintain confidentiality of guest information
- Ability to operate office equipment proficiently
Job Duties
- Perform administrative duties including managing director’s calendar and scheduling appointments
- Develop and produce newsletters as a future project
- Handle quarterly mailings detail and distribution
- Submit and process purchase orders
- Coordinate member events including décor, menu selection, and entertainment
- Post revenue from events in Refine system
- Maintain membership database in Fitpro and organize digital files
- Field incoming membership inquiries and assign to appropriate Sales Manager
- Manage membership relations including service issues, billing through accounting, and maintenance of complaint log
- Handle reservations and RSVP for membership events such as tasting receptions and wine dinners
- Track registration and process payments for club functions
- Create marketing flyers for events
- Research and develop resources for club events
- Coordinate all details related to membership venues including wine allotments and supplies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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